Ciocca Chrysler Jeep Dodge RAM of Flemington Reviews Summary

Customer Service

Pros:

• "Customer service desk employees are nice and helpful though!"
• "Dave was extremely helpful in getting me an appointment when I was experiencing an issue with my Jeep's Uconnect system."
• "Treated me kindly and promptly throughout."
• "The staff is extremely helpful and honest and will work with you to get you into the right vehicle."
• "Everyone in the service area was very helpful."
• "The customer service is wonderful no pressure to purchase a vehicle."
• "The people who worked on my car were very knowledgeable."

Cons:

• "I was taken back when I picked up my vehicle, i found that the technician did not reset my oil and fuel settings which is part of the service that I paid generously for."
• "Curtis was absolutely awful and could care less."
• "The sales counter person in service repairs was actually rude arguing with me about the cost of rotation of tires."
• "Ken was rude and did not offer to correct the issue."
• "When i spoke to russ the service manager he just kept going in circles and didnt care what i had to say."
• "Service is rude and unhelpful."
• "The service desk is constantly trying to upsell you additional services when you come in."

Sales Experience

Pros:

• "Bought a Jeep Grand Cherokee 3 months ago. The sales experience was great, Bob was wonderful to work with."
• "I had a very pleasant experience working with this dealership and my salesman Sam."
• "Gavin was great salesman and helped me get into a used Ford Explorer."
• "Salesman Tom Mullen listened to my wishes and gave me an excellent price on a new vehicle, which he then custom ordered for me."
• "Sales and finance staff were helpful and informative without being pushy."
• "Olivia was the most knowledgeable salesperson I have ever worked with."
• "Bob Escott went out of his way to get us the car we wanted and also exceeded all our expectations from a customer service perspective."

Cons:

• "Unless you want them to rob you, do not go here."
• "Definitely tried to take advantage of my wife's lack of knowledge in the area of automotive repairs."
• "Unprofessional, bad business, not a place I would recommend buying from."
• "Ciocca failed miserably!!"
• "Not a family run business. I would not recommend Ciocca to anyone."
• "This dealership will take your money, but if you come back with issues I’m letting you know that you’ll be on your own."
• "I’m done with this Dodge dealership. They have gone from excellent customer service to horrible and incompetent."

Service Quality

Pros:

• "Service in general was fine fast and great communication."
• "James was very helpful and knowledgeable."
• "I’ve been going to the Ciocca Chrysler Jeep Dodge for about 6 years now, and it’s always been a quality service from the friendly staff."
• "My car was serviced quickly and my overall experience was excellent."
• "Consistently great experience. The staff is knowledgeable and friendly, and service is always high quality at a great price."
• "Service was amazing. I went to get my oil changed on a Tuesday and they found a leak in the timing cover."
• "I highly recommend this dealership for servicing."