Howard Beach Animal Clinic PC Reviews Summary

Staff and Veterinarians

Pros:

• "Vets here really care about your pet and they get better care here than they do with the veterinarians that I've been to in the area."
• "They are friendly and knowledgeable and have a love for animals."
• "Dr. Francin is amazing."
• "Great customer service and friendly staff!"
• "The staff and drs are always courteous and professional."
• "Dr. Peter Roufail... has been very understanding and listen to my financial problems."
• "They talk to you and address concerns and give helpful suggestions to help your pet."

Cons:

• "The receptionist Johanna will ignore you if your white and just be disrespectful like you don't pay for this service."
• "Dr. Davis is the WORST vet ever. I do not suggest bringing your pet to her."
• "The girls that work the front desk are very rude."
• "Dr. Jacklyn Francin is very rude and unprofessional! She is cruel to pets."
• "She was rude. She was insensitive knowing what was going on with the puppy."
• "The high schoolers running the front desk area need phone training STAT."
• "The staff was VERY rude and annoying."

Facility and Services

Pros:

• "Also the office looked and smelled clean!"
• "Hands down the best veterinary service. The most kind and compassionate veterinary service in which my dog is actually not scared to go to."
• "Despite the pandemic craziness, they’ve figured out a great system to continue caring for pets while maintaining social distancing."
• "The vet techs are friendly and they seem to work well together and love your pet."
• "Howard Beach Animal Clinic generally care about the fur babies."
• "They gave me an appointment the next day and they are open pretty late."
• "They also stayed in boarding here which seem to be a nice experience for the family pets."

Cons:

• "Never been inside due to COVID19 restrictions, but I truly hope once restrictions are lifted they better manage appointment times."
• "And when it snowed, they didn't clear their sidewalk, so people almost slipped and fell."
• "After 2 years of covid they still do not allow owners inside with their pets."
• "I have had hour long wait times, staff talking about pot while I wait, rude doctors."
• "Having people and their pets waiting outside in the bitter cold with their pets is unacceptable."
• "On my initial appointment day, at the time of my appointment I was still standing outside in the cold as they have curbside appointments."
• "The bad, is that this place is not reliable if you have an emergency."

Pricing and Financials

Pros:

• "They were very reasonable."
• "They told me the price before the procedure and explained everything beforehand."
• "We had multiple discounts and our bill was surprisingly very reasonably for what was done."
• "The pricing was extremely reasonable compared to most Vets in our area."
• "The prices are so reasonable and transparent."
• "Prices are very reasonable compared to other vet services."
• "They won't try to sell you something you don't need and often will give you free or discounted items or bill."

Cons:

• "Not to mention the prices are insane without any payment plans offered during a hard time like this."
• "Then I get charged 4000 upfront after they take X-rays of my dog telling me he needs 'emergency surgery'."
• "They are a bit on the pricier side but the service and care match the money that you have to dish out."
• "I don't know what happened to this place, but, I wouldn't send my animals here anymore...very unprofessional...down right rude and it is All about money."
• "They overcharged me. Receptionist told me one price when i made an appointment and they changed me much more at the day of surgery."
• "They are money hungry and don't care about anything else."
• "After spending between 4-5 k dollars on one of my animals in a four month period. I have decided I can take my business elsewhere."