Chipotle Mexican Grill Reviews Summary

Food Quality

Pros:

• "I got the keto salad today and it was delicious."
• "The bowls were filled pretty good with decent size portions."
• "Our food was fresh, hot and tasty to the last bite."
• "The food was great, and we were highly satisfied."
• "Whenever I leave the gym, I head there to pick up a burrito wrap, which is always made to perfection."
• "Food is always hot and fresh. Never out of stuff."
• "The food was delicious!"

Cons:

• "Their steak meat was cold, chewy, full of fat and unable to be consumed."
• "The meat was drenched in oil."
• "The guacamole was old and brown. Now I’m sick in bed."
• "You can tell the tortilla isn't fresh and was frozen."
• "The two large containers of queso were overcooked and tasted terrible."
• "The chicken was very dry and some of the sauces seemed to spill over onto the food!"
• "The quality of the food we experienced at this Chipotle was horrible."

Service

Pros:

• "Still the staff is still amazing no matter what time of the day."
• "This Chipotle is always clean, the staff is very friendly, helpful and knowledgeable about the food."
• "The staff there is also great I never had a problem with them, they never messed up my order or did a sloppy job."
• "Our hostess Shay was helpful, kind and very personable in her approach to deliver exceptional client service."
• "Upon entering we were greeted by the employee working the front. He was super polite and welcoming to me and my wife."
• "The server was super helpful and easy going."
• "We really appreciated this particular staff member and wanted him to be recognized solely for the purpose of this review."

Cons:

• "I am walking up to the door and six teenagers are leaving without food clearly angry about something regarding the restaurant."
• "Manager seems to do favoritism in the event like this."
• "Manager named 'Carly' treated me like a child during training and got frustrated (quickly) when I didn’t know how to do some little things on my second week."
• "Worst chipotle employees I have ever seen. So slow, no communication, no help."
• "The staff are so unbelievably rude!! They roll their eyes and when I talk they are annoyed and act like I’m stupid."
• "The individuals here are very rude."
• "The floor manager Carla & some staff need much more education/training on proper communication with customers."

Cleanliness

Pros:

• "This Chipotle is always clean, the staff is very friendly, helpful and knowledgeable about the food."
• "This location is very clean which is a plus."
• "The store was very clean!"

Cons:

• "Restaurant was covered in food and trash."
• "There was a lot of trash on the floor when I entered the store!"
• "The tables were dirty from the time I walked in and none of the staff came through the dining area at any point to wipe them down."

Ordering Experience

Pros:

• "I always use the app when I order from Chipotle. It's so easy and fast."
• "If you are ordering in, it is very prompt and sufficient."

Cons:

• "You can never order in person and when you order online it either takes 30mins longer than expected or you wait and the order cancels."
• "Every dang time I order delivery from here there is always an issue."
• "Placed my order thru the app. Charged my account said it would be delivered by 7:27 pm but never received any food."
• "Just about every time I've ordered I was missing something."
• "Waited for an hour for my food for it to be thrown into the bag and mixed with pork, which I'm not allowed to eat."
• "Ordered steak bowl, got chicken."
• "The tacos are soggy, torn, or missing main ingredients."

Value for Money

Pros:

• "Besides the Chipotle secret menu... the best bang for your buck is to order a bowl and then either ask for 2 burrito shells or 6-8 taco shells."
• "The seating is very spacious and the quantity provided for the price is very reasonable."

Cons:

• "$7 and some change. For a side of grilled Chicken."
• "They give you little of everything. When I asked for rice they put half a spoon in the bowl."
• "Portions are tiny. Not worth the money especially since they are not cheap."
• "They are substituting fajitas and lettuce for meat and protein!!"
• "Ordered a burrito and seems like it looks very small from what it used to be."
• "Both times, I definitely haven’t had double chicken."
• "The chips were stale and when we asked for fresh chips we were told that all the chips are the same (Stale)."