The Pet Doctor of Flushing Reviews Summary

Customer Service

Pros:

• "I love this place the front desk ladies are very nice well some are."
• "Called Petdoctor after I couldn't get an appt at current vet office and they were extremely kind, compassionate and accommodating."
• "The receptionist was extremely kind and helpful."
• "The staff were friendly and helpful."
• "The staff has been extremely helpful and friendly, even with my short and last minute timing."
• "Everyone was so friendly and professional."
• "Responsive & friendly front office."

Cons:

• "I called the vet office 5 or 6 times and asked for the owner. He never took time to come to the phone and speak to me."
• "The staff is always clueless, disrespectful and nasty."
• "I called to ask a question about my pet and the desk lady literally hung up on me and didn’t want to answer any questions."
• "The front desk staff are completely unprofessional, rude, and unhelpful to a degree that is astonishing."
• "The lady who took care of the front desk and was clearly frazzled, was not the most friendly."
• "Front desk ladies, typically the average 47 year old woman in the front has a nasty attitude that she needs to fix."
• "Samantha is very unprofessional and I do not know how she even has a job there still."

Veterinary Care

Pros:

• "The doctors and staff are professional and so personable and friendly."
• "Dr. Desmond Koo was kind, patient and knowledgeable."
• "5*star Veterinarians are the pet doctor from Dr. Benson to Dr. Koo."
• "They have convenient hours and lots of staff who are friendly and very professional."
• "The vets are compassionate & gentle with my pets."
• "Drs. Benson and Muscera are the most caring and compassionate veterinarians that you will find in all of Queens."
• "Dr Koo is wonderful and my dog loves him."

Cons:

• "Dr. Benson is completely incompetent! He killed my precious beloved dog Misty."
• "After three months of in and out of taking my pup to this office, my pup's problem never went away."
• "Beware, your dog may be subjected to numerous exams but still might not receive the correct diagnosis."
• "They tend not to utilize gentle coaxing strategies to make pets comfortable and create a safe environment."
• "Would NOT recommend euthanizing your pet here, lack of empathy and professionalism."
• "The vet technicians leave a lot more to be desired."
• "You didn't x-ray my dog because you said he was into much pain so you sent him home."

Financial Aspects

Pros:

• "On a positive note, doctors are very knowledgeable and would not overcharge."
• "Thanks to the pet doctor, they saved my Rex, and I didn't have to break the bank."
• "They were the only ones who were transparent with their pricing and willing to work with us."
• "My boy Rex, a male cat, had a urethral obstruction... the procedure was less than half the price of the other places."
• "Dr. Kaye also tries his best to work with clients, like myself who may be in a tight financial situation but still want to give their pet quality care."