"The staff is always really nice and it is an amazing place to bring your four-legged child!"
"The personnel at In-n-Out Dog Wash are very friendly and attentive."
"Always a nice experience at In & Out. The owner is usually there & a great guy, all of the people that work there are nice & always willing to help."
"The folks here are so nice and kind, and took very good care of her."
"The staff is friendly and always ready to lend a hand."
"The staff was very friendly and helpful."
"The staff are always friendly and ready to help if I have questions."
Cons:
"The management obviously didn't find suitable replacements, so the appointments were delayed, and the actual groomings took hours longer than usual!"
"Employees had minimal experience cutting nails and we left with random, partial nails groomed."
"The do seem a little disorganized at the counter but otherwise I have no complaints at all."
"Discussed problem with owner, said he would send gift certificates. No certificates were ever received."
"They need a person dedicated to the desk -checking in/out."
"Trying to get an appointment is next to impossible."
"They also changed my groomer without prior knowledge and were extremely dismissive."
Cleanliness
Pros:
"This place was the only place open and Ashley was an angel. The place was clean and she was incredibly sweet to my dog."
"The place was clean and the employees were nice."
"The establishment was very clean!"
"The place is spotless and the staff, from Mike to all of his staff, are so kind and patient and helpful."
"It has everything you need to bathe your dog properly, and is clean and well-maintained."
"The place always clean and never crowded."
"Loved Loved Loved this place! Super clean, comfortable and friendly environment for an amazing price."
Cons:
"It has gone downhill. Dog hair everywhere, even on the walls."
"I’m surprised at how dirty the self service areas are."
"I’m surprised at how dirty all the surfaces were."
Value for Money
Pros:
"Pricing was very reasonable and you got a lot for it."
"For $16.95 (if I am not mistaken) I was able to wash our big Golden Retriever without having to think about the mess with the loose hair in my bathroom floors and walls."
"The owner is super friendly and i was able to wash both of my dogs for a fraction of the price of a 'shop.'"
"They offer personal wash basin stalls complete with soap/rinse hose (temp pre regulated), nubby washing bar (for better lathering), tie-ups, ramp walk-up to basin, towels, hair dryers, and they even throw in a nail clipping and ear cleanse all for $12!"
"For the price, it is absolutely worth it."
"I love this place! Fair prices! Makes a bath much much easier, and they don’t have any time limitation."
"Great services & facility with great pricing as well."
Cons:
"Don’t charge $90 for services that weren’t met."
"They tried to charge me 43 to bathe my 12 pound dog and another 31 to groom her when most of the services are the same so double charging."
"I couldn't give them higher than 3* because the quoted me $63 for my 8 pound shih tsu but when they were done I got charged an extra 20 because my dog was too 'aggressive'."
"$19.95 to wash each dog myself! Received ripped up, ragged towels and watered down shampoo."
Grooming Quality
Pros:
"They took their time washing and grooming him and actually looking up his breed to make sure it was done correctly."
"Mike knew exactly how to handle Romeo, and put him at ease."
"Lauren grooms our little mixed breed to PERFECTION! She is so caring and wonderful."
"Wonderful Groomers. I've had both Anna and Jenn groom my pup (she takes a lot of grooming!) and both have done so lovingly and perfectly."
"The groomers do a great job."
"I had an amazing experience at In & Out Pet Services, and I want to express my heartfelt gratitude to Allison for her exceptional grooming skills."
"Our dog, Boomer, had a wash and cut- and it was the best cut he has ever had!"
Cons:
"Bad time to get a bad haircut, doesn't look like I will be coming back here again."
"My dog looks terrible, never again!"
"Groomer though pays no attention to how one requests the dog be cut."
"In what I can only assume was their haste my dog was buzzed without any shape or style."
"I took my goldendoodle here for a wash and trim, and these people cut off all his hair."
"Didnt exactly give a Shihtzu cut, cut the ears totally down."
"When I returned though my dog had never been cut."