Pizza Hut Reviews Summary

Category: Pizza delivery

Address: 53-55 Essex St, Hackensack, NJ 07601, USA

Phone: +12013438400

Rating: 3.3
based on 126 reviews.

Customer Service

Pros:

  • "Order arrived promptly."
  • "Food delivered on time, but didn’t pay attention to the order. The super supreme pizza and the apple pie was great."
  • "Love the pizza great customer service the lady with the black hair is always nice to the customers when I come she makes sure everybody is taken care of."
  • "Loved the chemistry an the service they provide...Also they are very caring about that customers...all in all the staff is very nice as well an they pay attention to detail."
  • "I recently made an order for the first time at this location with Katrina I must say her customer service over the phone was exceptional. When my children went in to pick up the pizza she was really great to them too."
  • "I wasn’t able to put a review for Grubhub so I’ll put it in here. Just wanted to say the food was incredible! It was delivered hot and on point! My family and I enjoyed it so much that we ate it the second I opened the box. Driver was very kind and generous! Thank you, Pizza Hut for the awesome food!❤️❤️🍕🍕"
  • "The service was excellent, the food is amazing."

Cons:

  • "Visited this location yesterday. Horrible service. The man at the counter had an attitude about everything."
  • "After 55 min of waiting food was not ready. Did not provide curbside service as per my request as my baby was sleep in the car. The manager and staff was VERY rude."
  • "The worst employees with the worst customer service experience ever."
  • "Service needs a lot of improvement, specially in how they talk to customers on the phone. cleaning mess of the place also needs work and hygiene is essential."
  • "The young girl at the front desk does not have any customer service knowledge. If there is an issue, it understandable, don’t hang up on your customer 12 times."
  • "The new management is horrible, rude to their customers. I have been ordering from this pizza places for years and with the new management they run out things, speak to you in a manner like they are doing you a favor."
  • "Customer service was god awful very rude and any minor inconvenience was a major pain to the employees."

Food Quality

Pros:

  • "The super supreme pizza and the apple pie was great."
  • "I liked the deals they have and the family box they have is bigger then I thought it was which is good!"
  • "Overall pizza it always fresh at pick up and timely on delivery."
  • "Always great service and hot fresh yumminess."
  • "I love the way ur cashier Dariah, makes my thick crust cheesy pizza, she adds extra pepperoni and cheese."

Cons:

  • "The store is not clean at all so faulty."
  • "They didn’t send us a stuffed crust cheese pie that we ordered."
  • "Order a bottle of soda, never came with the order."
  • "The absolute worst pizza I've ever had. Delivery was very late and the pizza was cold / stuck to the roof of the box."
  • "Ordered cheesesteak pizza. Gad no onions or green peppers on it."
  • "Food is cold and missing items and food."
  • "The pizza appeared to be reheated and the cheese was burnt."

Delivery Service

Pros:

  • "Order arrived promptly."
  • "Food delivered on time, but didn’t pay attention to the order. The super supreme pizza and the apple pie was great."
  • "I wasn’t able to put a review for Grubhub so I’ll put it in here. Just wanted to say the food was incredible! It was delivered hot and on point! My family and I enjoyed it so much that we ate it the second I opened the box. Driver was very kind and generous! Thank you, Pizza Hut for the awesome food!❤️❤️🍕🍕"

Cons:

  • "You need to work a lot on your delivery service."
  • "If I could give this less stars I would, I order 1 large pizza and waited an hour before calling to see what happened."
  • "The absolute worst pizza I've ever had. Delivery was very late and the pizza was cold / stuck to the roof of the box."
  • "Doesn’t even deserve the one star. Worst customer service didn’t answer the phone. I ordered delivery and it took 4 hours to arrive, once it did arrive it was cold."
  • "ordered at 9pm and they close at 11 never got my pizza or even a call that they wouldnt be able to make my delivery waited for hours even after they closed hoping they would show up never ordering delivery from this store again."
  • "Its been 2hrs no delivery yet! Try to call them and they don't pick up."
  • "I drive all the way back to get the missing wings I paid for, to receive raw uncooked chicken with BBQ sauce!"

Price and Value

Pros:

  • "I liked the deals they have and the family box they have is bigger then I thought it was which is good!"

Cons:

  • "Very expensive, $17 for one topping."
  • "The $5.00 cheese pizza deal is a rip off."
  • "This “medium” size pizza cost me $25 which is a scam especially considering the prices they advertise on tv but is not even the worse part."

Hygiene and Cleanliness

Pros:

  • "The place just got remodeled on the inside and looks nice."

Cons:

  • "The store is not clean at all so faulty."
  • "Service needs a lot of improvement, specially in how they talk to customers on the phone. cleaning mess of the place also needs work and hygiene is essential."
  • "I was at this store on 4/16/20 at 6:20 pm and notice the employee making pizzas had no gloves on and was not wearing a mask."
  • "This is the filthiest place! The building looks like a dilapidated factory. The parking lot is awful."
  • "Under no circumstances do not eat here filthy disgusting place the worst pizza I live locally and once a year I at least try this place figuring that whole thing that they would change and it just gets worse and worse."

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