Domino's Pizza Reviews Summary

Customer Service

Pros:

• "The manager did apologize and fixed my order she was polite and said they were under staffed."
• "The young lady who answered the phone was very nice despite the terrible service."
• "Think Kevin Mariah and the rest of the team are doing fantastic job."
• "The delivery driver was very nice."
• "First of all the store was very clean and the staff were respectful polite and friendly."
• "The delivery was made in 20 minutes and the pizza was delicious."
• "Got my food and everything in my order was there."

Cons:

• "Asked a simple question about my order... and a very disrespectful female continually patronized me."
• "The people that answer the phone is rude."
• "Calls to store useless."
• "The driver was rude and said it wasn't his problem."
• "Ordered primavera and they made the wrong dish (noticed it after I got home)Returned to get what I ordered are the manager, RAMIR was EXTREMELY RUDE."
• "The delivery driver was extremely rude and ghetto."
• "When I called and asked about my order the girl not only answered with an unprofessional disposition, but repeatedly cut me off when I tried to tell her the nature of my call."

Delivery Experience

Pros:

• "I'm only giving one extra star because the previous driver that delivered to me was awesome."
• "The delivery drivers are the best, the pizza is consistent, but I especially like the pickup because I enjoy walking in and talking to the kind staff that genuinely care about the customers."
• "The delivery was made in 20 minutes and the pizza was delicious."
• "They canceled my order without telling me because the driver refuse to take the order."
• "Food is inconsistent but fine for the price ($7.99 2-topping large)."

Cons:

• "They took my money and never came with my food this is the worst service I ever could imagine getting."
• "The last time I ordered from this dominoes it took greater than two hours to get my order."
• "I never received my refund."
• "It takes at least 3 hours to get an order from a store that is 15 minutes away."
• "Credit was to be return to my card. I am still waiting."
• "I will never order from here ever again! I was told delivery was max 1 hour and a half which granted I know sometimes it may be longer but it’s been 3 hours and I still haven’t gotten my order."
• "After 2 hours of waiting, I did not receive my order."

Food Quality

Pros:

• "The delivery was made in 20 minutes and the pizza was delicious."
• "Wow oh wow, so we all know Domino’s is good stuff."
• "All I know is that Domino's Pizza is serving one of the best Chicken Parmesan on Cheltenham Ave and I can cook but that sauce can not be denied especially at a fast food."

Cons:

• "My food arrived stone cold."
• "Slow. Rude. Cold pizza, every time."
• "The most terrible cooked food. How do you mess up a pizza & bread twists?!"
• "They really sent me cheesy bread with sweet icing, it’s like they were trying to get me sick."
• "The pizza wasn't even fully done. The entire crust and bottom of it was still soft as bread."
• "My pizza came charcoal black and chicken was raw."
• "pizza was old and definitely reheated."

Hygiene and Safety

Pros:

• "The delivery was made in 20 minutes and the pizza was delicious."