Pizza Hut Reviews Summary

Service

Pros:

• "The only reason I gave it more than one star was because of our server, Jewaun. He was the only worker I actually saw cleaning the tables and the only one that actually paid attention to us."
• "But they were her friendly and when they approached customers answered all questions."
• "malik was great"
• "I like this place. is true takes a little extra time but fresh pizza is better! I always order ahead anyway."
• "Great pizza! Better to take out."
• "Great pizza, friendly staff, clean restaurant!"
• "The place was clean."

Cons:

• "Worst service ever!!! Waited over 45 minutes to get a frozen pasta very disappointed"
• "I’ve ordered from this location several time and each time my order is late or messed up."
• "The staff acts like a bunch of zoo animals and are loud and obnoxious."
• "Food came cold and food looked unappetizing."
• "It took them 3 times and 3 different delivery guys to get it right"
• "I've waited over 20 minutes to be seated when the dining room was EMPTY"
• "We arrived at the linden pizza hut at 10.15pm, 45 minutes before the closing time, once we got inside the manager told us that they are closing early today and without any notification they told us to leave"

Food Quality

Pros:

• "The pizza was just as great as back then."
• "Wow, I remember about 4 years ago I would have given this pizza hut 1 star because it had a very bad after taste twice when i ordered pizza, didn't taste like good pizza hut at all..but a few years later, recently the pizza is GREAT again! Arrived in Good delivery time too."
• "Pizza was good and very chewy."

Cons:

• "The pizza was uncooked/soggy and they refused to put back the pizza in the oven because it was rush hour"
• "I ordered thin & crispy pizza and my crust was of a cracker texture."
• "I ordered 2 large cheese pies, and the chicken alfredo pasta. The pasta tasted rotten and disgusting."
• "The pizzas were disgusting and inedible."
• "All I'm gonna say is...the cooks have been caught not wearing gloves"
• "The pizzas are never fully cooked most of the times they’re making pizzas from week old dough"
• "The entire middle was dry as my foot."

Management

Pros:

• "The price are not ridiculous."

Cons:

• "This store has extremely poor management."
• "The manager got out looking like a thug from up the block, talking in slang, and being sarcastic at my complaints."
• "The GM was rude and unwilling to hear my concerns."
• "WORST CUSTOMER SERVICE EVER IN MY EXPERIENCE WITH ANY PIZZA PLACE FROM MANAGEMENT TO ITS ASSOCIATES"
• "The manager says they are no longer serving dinner because they have no servers."
• "The manager said I 'didn't have to come back'."
• "They need to fix MANAGEMENT ASAP!"

Order Accuracy and Timeliness

Pros:

• "App and delivery were ok and no complains there."

Cons:

• "I can’t even give this store one star."
• "I’ve ordered from this location several time and each time my order is late or messed up."
• "It took them 3 times and 3 different delivery guys to get it right"
• "I ordered 3 pies and wings for the Super Bowl I was told it would be around an hour and 2 hours later it’s still not here."
• "Tried to make an order over the phone and when the person answered they just placed me on hold instead of greeting me."
• "This place has NO CONSISTENCY! sometimes the pizza comes out good. Other times it is just straight up disappointing."
• "Ordered on line picked up six pies mixed toppings, each one was worst then the previous one. Hard crust, dry pizza, over cooked."