BluePearl Pet Hospital Reviews Summary

Category: Emergency veterinarian service New York

Address: 107-28 71st Rd, Queens, NY 11375, USA

Phone: +17182630099

Rating: 2.7
based on 289 reviews.

Staff and Service

Pros:

  • "The staff at Blue Pearl were very nice upon arrival (Dr. Brett, Lionel, and Nico at the front desk)."
  • "I felt that they are compassionate and very committed to giving the best possible care to the animals they treat."
  • "The staff there are very wonderful from the front desk, the nurses and the doctor are very compassionate."
  • "All of the staff was kind and thoughtful and Winston is doing so much better."
  • "Everyone was so sweet and calm and helpful."
  • "They are so caring, so patient and so helpful."
  • "The technician and Doctor were so kind and helpful and thorough in the care they provided for my little furbaby."

Cons:

  • "They left me in another room, no updates, nothing."
  • "ALL of the staff is rude, HEARTLESS & blatantly target vulnerable pet owners."
  • "The kind of assistant they have in this place was very despotic and rushed to get you to sign!"
  • "THE DOCTORS AND STAFF HERE ONLY WANT MONEY. DO NOT FALL FOR THEIR SCAMS."
  • "Their staff at the front desk is rude, unprofessional, unsanitary and unappealing."
  • "The dr on call had a major attitude and told us that she wasn’t going to do much, because she was leaving within the hour!"
  • "A sick person on duty came with bad attitude, little empathy with animals."

Cost and Transparency

Pros:

  • "They didn’t even charge me for just checking his heart rate and his gums."
  • "After he was checked out, the doc was incredibly transparent about cost."
  • "They took him in right away. They also diagnosed him within 1 hour."
  • "They were very accommodating. Provided updates for her at 8 pm and 11am the following day."
  • "They even knocked the price down more than half off the price quoted for me."
  • "We were offered choices in what we could do, with a range of prices to accommodate our means."
  • "A little pricey but if you have a pup you should have pet insurance. It’s worth every penny."

Cons:

  • "The bill was something like $1,000, if memory serves me correctly."
  • "The prices were unbelievable. They surpass pricing in zip codes that are much more expensive."
  • "This place did nothing but overcharge me for no service."
  • "Place is a little expensive."
  • "They gave him pain medication and did one radiograph and for some reason the bill was $909.30."
  • "They wanted to charge me $4,347.00 insisting he needs another scan."
  • "They gave me another invoice for over $1,600 insisting he needs to sedated in order to get his bandage changed."

Facility and Accessibility

Pros:

  • "I sincerely recommend BluePearl, Forest Hills for its location, time availability, friendly staff, and sincere care."
  • "They were also very eager to provide me with a list of other 24 hours service vet ER."
  • "Upon arrival, I was welcomed right in to the office, no wait. Dr.Wiley is the best. Thorough, professional and compassionate."
  • "All staff walked me through the process, and the expectations."
  • "VEG also provides you a sitting area to watch as they work on your pet."
  • "Everyone there is respectful, knowledgeable and friendly, and the place is clean and efficient."
  • "They are open 24hrs with specialists on hand."

Cons:

  • "I rushed here because they were closest to me... they didn't answer door till I called their number twice."
  • "WARNING: DO NOT bring your pet here for an emergency euthanasia procedure UNLESS you don't mind being separated from your pet."
  • "From the moment we walked through the door, it was evident that the clinic lacked any sense of cleanliness and order."
  • "They took forever to come to the door, nobody was at the desk, I was crying outside ringing doorbell."
  • "Stay far far away. Not so 24 Hours…. Took my puppy on a Monday evening around 9:30pm for bloody diarrhea. Was told they are only seeing 'Critical' patients and if I wanted to wait it would be 6-7 hours, oh and with an empty waiting room. A '24 Hour Joke'."
  • "What's the point of being open 24 hours if there's no one on site when you're having an emergency?!"
  • "Waiting period was long I came at 745pm and saw doctor around 1230am and left at 130am."

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