"The staff at Blue Pearl were very nice upon arrival (Dr. Brett, Lionel, and Nico at the front desk)."
"I felt that they are compassionate and very committed to giving the best possible care to the animals they treat."
"The staff there are very wonderful from the front desk, the nurses and the doctor are very compassionate."
"All of the staff was kind and thoughtful and Winston is doing so much better."
"Everyone was so sweet and calm and helpful."
"They are so caring, so patient and so helpful."
"The technician and Doctor were so kind and helpful and thorough in the care they provided for my little furbaby."
Cons:
"They left me in another room, no updates, nothing."
"ALL of the staff is rude, HEARTLESS & blatantly target vulnerable pet owners."
"The kind of assistant they have in this place was very despotic and rushed to get you to sign!"
"THE DOCTORS AND STAFF HERE ONLY WANT MONEY. DO NOT FALL FOR THEIR SCAMS."
"Their staff at the front desk is rude, unprofessional, unsanitary and unappealing."
"The dr on call had a major attitude and told us that she wasn’t going to do much, because she was leaving within the hour!"
"A sick person on duty came with bad attitude, little empathy with animals."
Cost and Transparency
Pros:
"They didn’t even charge me for just checking his heart rate and his gums."
"After he was checked out, the doc was incredibly transparent about cost."
"They took him in right away. They also diagnosed him within 1 hour."
"They were very accommodating. Provided updates for her at 8 pm and 11am the following day."
"They even knocked the price down more than half off the price quoted for me."
"We were offered choices in what we could do, with a range of prices to accommodate our means."
"A little pricey but if you have a pup you should have pet insurance. It’s worth every penny."
Cons:
"The bill was something like $1,000, if memory serves me correctly."
"The prices were unbelievable. They surpass pricing in zip codes that are much more expensive."
"This place did nothing but overcharge me for no service."
"Place is a little expensive."
"They gave him pain medication and did one radiograph and for some reason the bill was $909.30."
"They wanted to charge me $4,347.00 insisting he needs another scan."
"They gave me another invoice for over $1,600 insisting he needs to sedated in order to get his bandage changed."
Facility and Accessibility
Pros:
"I sincerely recommend BluePearl, Forest Hills for its location, time availability, friendly staff, and sincere care."
"They were also very eager to provide me with a list of other 24 hours service vet ER."
"Upon arrival, I was welcomed right in to the office, no wait. Dr.Wiley is the best. Thorough, professional and compassionate."
"All staff walked me through the process, and the expectations."
"VEG also provides you a sitting area to watch as they work on your pet."
"Everyone there is respectful, knowledgeable and friendly, and the place is clean and efficient."
"They are open 24hrs with specialists on hand."
Cons:
"I rushed here because they were closest to me... they didn't answer door till I called their number twice."
"WARNING: DO NOT bring your pet here for an emergency euthanasia procedure UNLESS you don't mind being separated from your pet."
"From the moment we walked through the door, it was evident that the clinic lacked any sense of cleanliness and order."
"They took forever to come to the door, nobody was at the desk, I was crying outside ringing doorbell."
"Stay far far away. Not so 24 Hours…. Took my puppy on a Monday evening around 9:30pm for bloody diarrhea. Was told they are only seeing 'Critical' patients and if I wanted to wait it would be 6-7 hours, oh and with an empty waiting room. A '24 Hour Joke'."
"What's the point of being open 24 hours if there's no one on site when you're having an emergency?!"
"Waiting period was long I came at 745pm and saw doctor around 1230am and left at 130am."