Valley Central Veterinary Referral and Emergency Center Reviews Summary

Staff Professionalism

Pros:

• "The vet tech and veterinarian were very kind and informative regarding the tests and possible surgery for Lola."
• "The staff at Valley Central were so very kind and supportive."
• "The office staff and nurses always call back in a timely manner when needed."
• "The staff, especially the nurses, were over the top polite, respectful and knowledgeable."
• "The front desk staff and techs were all amazing."
• "Everyone that I have interacted with at Valley Central has been very friendly and helpful."
• "The team of doctors, nurses, and admins are friendly, knowledgable and compassionate."

Cons:

• "Most staff members were not friendly."
• "The reason for my 2 star review is for the terrible receptionist."
• "Instead of taking my pup in all they did was sit there and do nothing."
• "They claim to be so busy yet they do nothing in the front but have personal conversations."
• "The staff was really rude and only smiles after your payment is made."
• "The very rude receptionist was not only nasty, but also extremely sort tempered and could care less that my dog needed help and quickly."
• "These staff and vets here have mental issues and no integrity."

Financial Transparency

Pros:

• "They clearly laid out pricing, options, results and medications."
• "Dr. Carlos who gave us a tremendous discount."
• "They gave us a military discount and it was worth every penny for the kind of care we got."
• "The pricing was extremely reasonable for the circumstances, and did not push any additional services, imaging that wasn't necessary."
• "Price is more than reason compare to other place and they care your pet with have can’t be bought."
• "For an emergency visit, xrays, thorough lab work up, mild sedation, meds, splint, and sutures it was $1,200."
• "Dr Carter was able to remove the obstruction with tenacity. No surgery!!"

Cons:

• "They demand another 145.00 visit fee."
• "I was quoted around $700 and it ended up being well over $900."
• "Yes, you have to pay upfront and is not cheap."
• "This place doesn't care about animals, nor people, just wants money."
• "The disparity in their fees speaks volumes to a grieving pet owner."
• "Charged an exorbitant amount to do simple supportive care to my dog."
• "I was charged close to $1000.00 for xrays, bloodwork and medication."

Communication and Updates

Pros:

• "They communicated every step with me."
• "Every phone call I made to check-in was answered and an update was given every step of the way."
• "They were happy to come to the phone for updates, knew a lot of the answers to questions, and found out what they didn't know."
• "The doctor called me and was very upfront about the pricing which I appreciate."
• "They kept me informed with a time line and options for treatment."
• "The doctor was excellent. Very thorough, took time to go over potentials and time line until id here back from her."
• "Each nurse, doctor, receptionist and surgeon we spoke to was personable and took time to explain any information and answer all of our questions, despite their busy schedules."

Cons:

• "They did not keep me updated on what was going on with my cat at all."
• "How dare you claim to be a emergency vet when all I see in your reviews in some cases that you did minimal work at best and allowed these pets to suffer and ultimately lose their lives because you're too ignorant to change anything !!!"
• "They never even called regarding her health condition, remember I had to call them."
• "I didn't get a single update until I called around 2 for an update."
• "Even though our waiting time was long and we understand emergencies come in and we were very patient the communication was terrible for any updates."
• "Not once did any one come over to give us an update."
• "I finally get a call from a doctor at 7pm only to repeat my same concerns."

Compassion and Care

Pros:

• "The staff was extremely friendly, patient and compassionate over the phone and in person."
• "The compassion from everyone was overwhelming."
• "The entire staff was incredibly understanding and compassionate during my cat’s visit here."
• "The ENTIRE staff was very warm and compassionate."
• "The staff were so understanding and compassionate."
• "Everyone was extremely caring and helpful and took excellent care of my girl."
• "The staff is so kind and patient."

Cons:

• "She fears the car thinking we will bring her back here."
• "This clinic was so uncompassionate because I was there 2 days before for donor blood."
• "Seriously the Worst veterinary experience in my life!!!"
• "Terrible place all they care abought is money."
• "You people should be ashamed of yourselves running a practice charging so much for little to no help."
• "They were more concerned with how much more money they could get from us and had zero compassion."
• "Unfortunately money is obviously the priority at this vet."