"The level of compassion and care they show for the pet and the owner is simply unmatched!"
"Everyone was pleasant and compassionate, which is what any pet owner in distress needs when their pet is unwell."
"The entire staff was so attentive and caring of our dogs needs."
"The entire team treated her with so much love and care."
"Everyone who works here is super compassionate and friendly."
"The staff was incredibly friendly and they not only comforted me, but my cat as well."
Cons:
"The receptionist gave me this odd/rude attitude, refusing to tell me how much longer I had to wait."
"I paid 1700 for nothing I got home from the vet not even 20 minutes after I left and my dog started pooping bloody poop which eventually turned into bloody tar stool."
"Please take your pet else where staff here are rude and just all about money."
"I also didn’t like one particularly girl constantly eating her Doritos chips and touching a dog open wound with the same hands not knowing she can cause an infection."
"Staff was rude and unhelpful."
"I was sitting with my cat in a room saying goodbye and all I could hear was the staff members laughing and goofing around right outside the door."
"Will never come here again. The worst experience comparing to other vet clinics in the neighborhood."
Facilities and Cleanliness
Pros:
"The waiting room is beautiful and they really do sit on the floor with your pet!"
"Veterinary emergency care hospital at 1215 2nd Ave is possibly the BEST animal hospital ive ever encountered!!"
"Very nice, clean emergency Veterinary clinic."
"The facilities are brand new, spotless."
"Facility was very clean (I was on the floor in a small room there with my animal for 3.5 hours and only had her fur on me)."
"Everyone was wonderful there! From the person at the front desk to all of the medical staff in the treatment area."
"Seriously the best veterinary experience I’ve ever had, they really treat every pet like their own."
Cons:
"Open concept, cat out of his carrier w dogs all around, next to the front door. What could go wrong?"
"The whole examination was sloppy as well."
"Upon entering the clinic, the receptionist had an attitude and gave me this odd look, which made me feel uncomfortable."
Cost and Billing
Pros:
"All the options and prices have been made known to us and there were no 'surprises' when the bill came."
"When I expressed financial concerns, I was given options that would not only be in mine, but my pets best interest regarding her care."
"They were also very upfront with a possible Low Cost and High Cost depending on what procedures were necessary."
"With payment they are upfront with you and let you know everything from the start."
"They are very honest and upfront about cost and what it’s going to take to get your pet the best care possible."
"The emergency medical pricing was transparent and communicated in advance so there was no 'shock' at any point."
"Prices seemed reasonable for an emergency vet and honestly worth it for the care we received and the informative follow up email!"
Cons:
"I left paying a bill of $1100! I mean hey it is what is it's double of what I paid the very first time which was $678."
"It is definitely pricey, but that’s expected at any emergency vet."
"I mean, paying $225 and waiting for 40 mins and my dog is being seen on the floor makes me feel like I’m a second class citizen."
"I need to get a job here because they must be paying the receptionist and staff huge six-figure salaries. She and the other staff ridiculed and badmouthed me for daring to question why my bill was over $350 for a less than one-minute consultation after waiting for over an hour to be seen."
"We even called for cremation for our baby, and were given an extremely ridiculous amount of $555."
"Expensive and confusing. Staff is very nice, but I would only go in a dire emergency. This was a waste of $300."
"We also got a bill over $2,000."
Communication and Care
Pros:
"The doctor was very up front, honest, and cooperative."
"I’m extremely grateful to this place for taking such exceptional care of my lizard toward the end of her life."
"Throughout the stay, I was allowed to stay with my boy to make him as comfortable as possible."
"The round the clock treatment and attention Olive received from the VEG is what gave me my baby back."
"They saved my cat's life this weekend, and they did it while being empathetic and caring."
"They gave us the time to say goodbye and hold our fur baby to the end."
"The team saved his life and gave him a fighting chance to survive."
Cons:
"The only problem we had was that he was given too many pain killers which slowed his gut movements."
"Sadly, within an hour, our doggy died. We are so heart broken and feel that if this place had done their job correctly, we would have been able to save our baby!"
"Terrible experience, we waited over an hour and never saw anyone."
"$500 bill and a diagnosis of ‘could be anything, probably ate something bad’."
"They responded with an attached negative test with NO explanation of what she could possibly have or any follow up diagnostics."
"However, when one of the young blond vet tech gave him the drowsy shot she didn't know what she was doing. She said 'Okay where do I inject him for cats?'"
"I can't help but wonder how things as severe as sepsis, a kidney infection, and pneumonia were all NOT diagnosed."