CityMD East Brunswick Urgent Care Reviews Summary

Staff and Service

Pros:

• "I have been to City MD several times. It’s been a great experience. The wait has never been too long."
• "The doctor is so detailed and answers all of your questions! Nurses were very kind."
• "The physician who saw me called my nephrologist to check if the prescription that he wanted to give me was safe for my chronic kidney condition."
• "The staff is exceptionally friendly and helpful."
• "Thanks to the CityMD for taking care of me while I wasn't feeling my best."
• "Staff was friendly and accommodating."
• "From the medical assistants to doctors to receptionists everyone here is so friendly!"

Cons:

• "The doctor told me that they didn't have the equipment used or the type of examination I needed."
• "Severely poor management. I called ahead to set an appointment, then received confirmation via text. On arrival, they told me it’s against their policy to call ahead to set appointments."
• "Dr. Milosis wasn’t as friendly or helpful as you would want your doctor to be."
• "It was impossible to reach them on phone."
• "VINCENT ELETTO was the doctor. Spent a total of less than 2 minutes and did not ask any pertinent questions."
• "The Office Manager/woman who did EKG was rude."
• "The front desk staff lacked customer service skills."

Facility and Cleanliness

Pros:

• "Everything was very clean and taken care of."
• "Very clean reception area and rooms are completely clean."
• "The office is modern and clean."
• "This facility is in pristine condition and is very clean."
• "New, clean and impressive looking place."
• "Once inside the staff is very friendly and helpful."
• "Very clean and welcoming."

Cons:

• "I’ll equipped for an eye injury…use with caution!"
• "In summary, the place is very disorganized and unprofessional."
• "The receptionist is a horrible miserable being."
• "Also, the front desk staff was really unprofessional. There were 4 of them there, but they didn't seem to have much to do; they just talked amongst themselves and occasionally stopped to tell entrants to go to the self-checkin stations."
• "They did a visual of me & refused to do a swab test... Not only was I misdiagnosed - they wrote a script for literally THE ONLY medication I’m allergic to."
• "The doctor that saw me barely listened to my concerns."
• "The front desk staff were incredibly rude and seemed to be irritated by any human interaction."

Efficiency and Wait Times

Pros:

• "I would highly recommend this facility to my friends and family."
• "I HIGHLY recommend this CityMD location to anyone in need of urgent care or COVID-19 Testing."
• "They don’t keep patients waiting in line, instead they register each person by phone, and notice them 30 mins before the covid testing."
• "Was in and out in less than 20 minutes."
• "Doc was very nice and answered all our questions."
• "I was seen quickly and was treated kindly and respectfully by staff and doctor."
• "I was seen in less than 10 minutes and taken to an examining room."

Cons:

• "The line itself took 3-4 hours when they told us 2 hours."
• "Horrible experience 😔 I went in after a car accident and waited in the waiting room for a while."
• "The wait time was excessively long for 'urgent' care."
• "So disappointing! Went here with high expectations... waited for more then 3 hours, almost 4!!!"
• "Waiting 3 hours at this place. They tell u 35-45mins, NOPE its over 90 minutes."
• "Poorly ran for Covid-19 testing. Over a 3 hour wait to be seen and we were told 30-40 minutes before we would be taken in."
• "After 5 hours waiting to be seen i got very frustrated and asked why am i waiting so long...."

Cost and Billing

Pros:

• "Called ahead for information on getting a COVID19 rapid test - was told they did not accept my insurance however there was no charge."
• "The rapid test took 15 min and the PCR I got back in 24 hours."
• "I love this place. Every time I’ve gone here I was in and out quickly yet still felt that I received top quality care."

Cons:

• "Waste of time, money & potentially deadly."
• "Don't go there unless you have no choice!"
• "On top of CityMD not fixing my shoulder pain, i received a $140 bill."
• "I will never go to this place again. I was charged an insane amount of money for nothing."
• "Walked in and registered waited about two hours to be called back in only to be asked to sign an agreement that I would pay $200 for the test."
• "Big Bill of Covid Test - My wife and my daughter had covid test in January 2021 at this site... But this month September 2022 we received a bill of $202 for each!"
• "$195 charge for 2 minutes visit !!"