Immediate Care Medical Walk-In of Marlboro Reviews Summary

Staff and Service

Pros:

• "The staff here are kind and compassionate."
• "From the moment I arrived, I was treated with total respect."
• "The staff was super friendly and the place was super clean."
• "I am so impressed with their skills, abilities and compassion."
• "Everyone is super friendly, super helpful, and I’ve never had an issue walking in same day."
• "The staff was super friendly and energetic! it made us smile being greeted by such kind human beings!"
• "All the employees were professional and the facility was clean and inviting!"

Cons:

• "Went to Morganville office for a test. Unorganized. 72 hours later still waiting for results."
• "this is not how medical professionals should behave. do not come here."
• "One of the nurses, with an attitude, said ‘there are five people in front of you. If you’re a walk-in, the wait is 3-4 hours.’"
• "I was denied service because I do not have a credit card."
• "The front desk staff was extremely rude the whole time."
• "The receptionist told me do not come back unless I have a credit card."
• "The blonde woman behind the counter... gave us the annoying look. No concern, whatsoever."

Facility and Cleanliness

Pros:

• "Nice and clean waiting rooms."
• "The actual place is new and clean. The front office is well organized and the staff are friendly."
• "The facility was spotless."
• "Beautiful clean and wonderful staff A+."
• "The place is always clean and never overcrowded."
• "The facilities are very clean and the staff are friendly and professional."
• "The place is very clean, the girls at the front desk were very nice and welcoming."

Cons:

• "Came in to have my daughter's hand x-rayed only to be told their x-ray machine is broken and flooded."

Efficiency and Testing

Pros:

• "I highly recommended and got my results within 15 minutes."
• "The results were quick and efficient and my results were given to me in a matter of minutes."
• "Went for a COVID test - not a long line, and got results in 20 minutes."
• "Got my results super quick as well!"
• "They expedited the test and I received my results in two days!"

Cons:

• "They treat you like an ATM. You walk in and first thing they push you towards is covid testing."
• "I waited nearly 2 hours for the test which took less than 1 minute to perform."
• "Waited around for hours for a Covid test for me and my son."
• "3+ weeks later and no results, no calls, nothing."
• "This is one of the reasons the virus spreads no results. Today I went for a test elsewhere. This is absurd."
• "Waited almost a week just for them to tell us they never collected PCR test."
• "Horrible experience. STAY AWAY. 3 hours wait for a simple PCR test."

Financial and Insurance Handling

Pros:

• "They were very upfront about wait times and costs."

Cons:

• "They charged my card although i had proper insurance they charged my card for a COVID Test and my health care provider told me they will reimburse it and they just need some provider info."
• "Don’t use this place unless you’re flush with cash and don’t mind being overcharged."
• "You’ll never see your money back because the person at the front desk doesn’t have the authority to issue refunds."
• "Immediate Care has already charged my insurance and got paid. Avoid this place."
• "The worst office and billing staff around. I still haven't been refunded my money from March from a misfiled claim that their front desk failed to correct."
• "Beware they will charge your insurance as an urgent care visit instead of a simply covid test."
• "I can’t believe they have the nerve to bill me for a visit after essentially refusing to provide me with care."

Professionalism and Staff Attitude

Pros:

• "Kenya Pamca and the x-ray technician were very professional."
• "I KNOW SEYMOUR, he told me to goto IMMEDIATE CARE with 7 locations, so I called and spoke with Diana! The epitome of professionalism & efficiency."
• "Matt the PA is fantastic. Makes you comfortable and great personality."
• "Dr. Kenya who was compassionate, knowledgeable and friendly."
• "The medical team are knowledgeable and care about your health."
• "The staff and doctor were great, very professional and answered all questions that I asked."
• "The Doctor who took care of me was very thorough & answered all my questions."

Cons:

• "Feels so rushed, they need better personalities."
• "Just had a really nasty nurse, Jasmin, she was so abrupt, rude."
• "Just a terrible experience with Dr Wright--whose bedside manner was just as bad as his diagnosis."
• "The girl who was assigned to drawing my blood was appallingly inexperienced."
• "First of all, no Doctor was on post just a nurse practitioner."
• "The nurses were amateurs the blonde had no clue what she was doing."
• "I don’t wanna be rude- I don’t know his name- but my experience with the bald, young doctor was very unprofessional."