Liberty Urgent Care Reviews Summary

Category: Urgent care center

Address: 401 Horsham Rd, Horsham, PA 19044, USA

Phone: +12154223646

Rating: 4.8
based on 408 reviews.

Staff and Service

Pros:

  • "The staff was very friendly and professional."
  • "The nurse and doctor were exceptional with my son."
  • "They were efficient and friendly."
  • "The staff always take the extra time to talk to my children and make them so comfortable."
  • "The staff is welcoming and professional."
  • "The staff was very nice and accommodating they even had coffee and a water station while we waited and a small play area for children."
  • "The entire staff at Liberty Urgent Care was very kind and efficient."

Cons:

  • "I think this place is the worst urgent care, irresponsible doctor/nurses, lack of care for the patient."
  • "I was NOT seen quickly, either by the nurse or the doctor."
  • "Did not complete a lot of procedures that should have been taken to make sure everything was okay."
  • "Having a scheduled appointment and still not being seen for an hour and half later is unacceptable."
  • "The doctor also ordered an antibiotic for my child, and didn't call in it."
  • "They misdiagnosed my son for strep and gave him prescription for zpack that is not even the correct antibiotic for strep."
  • "The providers that I saw there... were very rude and invalidating when I explained my concerns."

Cleanliness and Facilities

Pros:

  • "The facility was clean and inviting."
  • "Facilities were very convenient, attractive and modern, staff was warm, friendly, and very efficient."
  • "The rooms were pristine."
  • "Facility was extremely clean & well kept."
  • "The building was also very clean."
  • "The facility is clean and spotless."
  • "Facilities were exceptionally clean, and well laid out."

Cons:

  • "The pulse ox that they used looked like it was at least 10 years old and grimy."

Efficiency and Wait Times

Pros:

  • "When I arrived for my appointment, the wait time was minimal."
  • "I didnt wait more than 10 minutes to be seen."
  • "I was in-and-out in a matter of 10 minutes."
  • "In and out in less than 30 minutes."
  • "I was seen very quickly (but I did go as soon as they opened on a weekday)."
  • "Up most of night with UTI symptoms. Headed to Liberty first thing this morning. Made appt online. In and out in under 20 minutes."
  • "I never wait very long to get to a room."

Cons:

  • "You’ll still wait over an hour beyond your appointment time even if you’re early."
  • "Although I scheduled myself on-line to be there at 9:07, I didn’t get called back till close to 10:00."
  • "Wait times is insane, but good and friendly doctors. Arrived at 12:30 and I literally knew in my head beforehand that I was going to be there until at least 2:00 Pm got out at 2:15 pm."
  • "The wait was a little long but that’s expected when you go to a place like this at 1pm in the middle of the day."
  • "You will wait forever. Don’t bother making an online appointment."
  • "I got there and was told it would be 45 minutes to an hour... it was an hour and 40 minutes before I was taken back."
  • "2 hour wait in the lobby followed by over a 30 min wait in a room."

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