"The nurse and doctor were exceptional with my son."
"They were efficient and friendly."
"The staff always take the extra time to talk to my children and make them so comfortable."
"The staff is welcoming and professional."
"The staff was very nice and accommodating they even had coffee and a water station while we waited and a small play area for children."
"The entire staff at Liberty Urgent Care was very kind and efficient."
Cons:
"I think this place is the worst urgent care, irresponsible doctor/nurses, lack of care for the patient."
"I was NOT seen quickly, either by the nurse or the doctor."
"Did not complete a lot of procedures that should have been taken to make sure everything was okay."
"Having a scheduled appointment and still not being seen for an hour and half later is unacceptable."
"The doctor also ordered an antibiotic for my child, and didn't call in it."
"They misdiagnosed my son for strep and gave him prescription for zpack that is not even the correct antibiotic for strep."
"The providers that I saw there... were very rude and invalidating when I explained my concerns."
Cleanliness and Facilities
Pros:
"The facility was clean and inviting."
"Facilities were very convenient, attractive and modern, staff was warm, friendly, and very efficient."
"The rooms were pristine."
"Facility was extremely clean & well kept."
"The building was also very clean."
"The facility is clean and spotless."
"Facilities were exceptionally clean, and well laid out."
Cons:
"The pulse ox that they used looked like it was at least 10 years old and grimy."
Efficiency and Wait Times
Pros:
"When I arrived for my appointment, the wait time was minimal."
"I didnt wait more than 10 minutes to be seen."
"I was in-and-out in a matter of 10 minutes."
"In and out in less than 30 minutes."
"I was seen very quickly (but I did go as soon as they opened on a weekday)."
"Up most of night with UTI symptoms. Headed to Liberty first thing this morning. Made appt online. In and out in under 20 minutes."
"I never wait very long to get to a room."
Cons:
"You’ll still wait over an hour beyond your appointment time even if you’re early."
"Although I scheduled myself on-line to be there at 9:07, I didn’t get called back till close to 10:00."
"Wait times is insane, but good and friendly doctors. Arrived at 12:30 and I literally knew in my head beforehand that I was going to be there until at least 2:00 Pm got out at 2:15 pm."
"The wait was a little long but that’s expected when you go to a place like this at 1pm in the middle of the day."
"You will wait forever. Don’t bother making an online appointment."
"I got there and was told it would be 45 minutes to an hour... it was an hour and 40 minutes before I was taken back."
"2 hour wait in the lobby followed by over a 30 min wait in a room."