The Doctors' Office Urgent Care of Brick, NJ Reviews Summary

Customer Service

Pros:

• "Wow what a great place. The customer service was amazing."
• "Gina, the medical receptionist, was incredibly nice and witty."
• "Dr Gina could not be more caring!"
• "The receptionist greeted me upon arrival and was very friendly."
• "The receptionist was very professional and pleasant as well as the attendant who brought me in the examination room."
• "The front desk asst was super nice and helpful."
• "The receptionist was so knowledgeable and kind."

Cons:

• "Sam at the front desk leaves a lot to be desired when it comes to a friendly and welcoming attitude."
• "This facility once was amazing, however, they seem to have a new office staff that is extremely rude and difficult to deal with."
• "When questioned the receptionists responded with a 'oh well' attitude."
• "The girl at the front desk could be a little friendlier. She doesn't look at you when she talks to you."
• "While registering patients in the system the receptionist was taking a personal call on her cell phone."
• "Left before being seen by a doctor so I can't comment on that, but Sam at the front desk leaves a lot to be desired when it comes to a friendly and welcoming attitude."
• "The woman at the front desk was the most unpleasant human being I’ve ever come in contact with."

Wait Times

Pros:

• "I was there at opening and seen within 15 minutes."
• "Made an appointnent. Minimal wait once I arrived and top notch service for an Urgent Care Clinic."
• "Great service - was able to make an appointment online late Sunday afternoon."
• "We were in and out in 40 minutes and I felt my daughter had gotten excellent care."
• "I was very fortunate I walked in and was seen within 10 minutes everyone there was very professional, very pleasant and helpful."
• "Appointment was timely, quicker than expected, staff was extremely professional."
• "Made my appointment on line. Receptionist was friendly and professional."

Cons:

• "What really annoyed me was the amount of time I spent in the exam room waiting for the doctor to come in almost 30 minutes and I was the first patient."
• "Today I had the first appt 8:00 am. The doctor was close to 20 minutes late."
• "I waited from 8:05 until 10:25 am."
• "I am still waiting, it is now 200 pm, 150 MINUTES LATE."
• "I would never except a position there. They are very unorganized and not nice to patients."
• "Takes absolutely forever and I waited for over an hour with no other patients in there."
• "The wait itself was ridiculous considering I called to confirm a few things before I wasted a whole day waiting."

Facility and Cleanliness

Pros:

• "The waiting room is clean, peaceful and they even have coffee with a variety of creamers."
• "The office was very clean and I saw them spraying down the room prior to me being taken in."
• "Waiting area was very clean, even has a kuerig for coffee."
• "Everything is clean and smells like you walked inside a bottle of lysol."
• "The office was very clean and there was no wait!"
• "The facility seemed clean and the staff were polite and friendly."
• "Building was super clean."

Cons:

• "The place is a mess, doesn't feel clean and its very disorganized."
• "Was there for over 2 hours and didn’t get the treatment I needed as I had to leave."
• "The way the front desk woman asked me why my name didn’t match my child’s was extremely rude."
• "Worst experience as a patient. The Dr and Receptionist were the only nice people. The Medical Assistants need to be retrained. They didn’t wash their hands when they walked in the room and tried to take my blood."
• "I came here on Christmas Eve morning... Well, they were not open on Christmas Eve and if they were, it must have been much later than the sign said."
• "I would NOT recommend this place to waste your time and money on."
• "Very Disappointed with the experience my son and I had at The Dr.s Office in Brick."

Professionalism and Care

Pros:

• "Friendly and fast service. The nurse was the best. Very caring and did her job with efficiency."
• "From start to finish service was excellent. It is nice to be greeted with a smile."
• "I highly recommend this urgent care facility."
• "Very friendly and professional, my 7 year old said everyone was nice."
• "They were very thorough with the tests to find out what was wrong with me."
• "I was really impressed with this Urgent Care."
• "The PA and the girl who took our intake were excellent."

Cons:

• "Zero respect for your time and zero sense of urgency."
• "The scheduling sucked, customer service was garbage, I had to correct the nurse assistant and tell her what side the issue was with my son after she was wrong."
• "However the doctor dropped the ball. I requested medication for a severe cold with fever. But because I tested negative for covid I was given nothing."
• "Very rude doctor even though I tried to explain to her multiple times that I get tonsillitis every year."
• "Refused to give my husband a start work physical because he didn’t have prior records to compare with…?"
• "The 'doctor' spoke with my kid for under a minute and prescribed two ointments and didn’t explain anything."
• "Rude staff. My daughter came in feeling sick with a fever she is 6 years old she was nervous for the nose swab since she had a bad experience with that in the past. The lady was not friendly and then yelled at my daughter."