Excel Urgent Care of Old Bridge, NJ Reviews Summary

Appointment Scheduling

Pros:

• "It was very easy to schedule an appointment online."
• "I was able to quickly and easily make an appointment online for the next day."
• "Making an appointment to be seen and filling out check-in info made for a short wait."
• "Had made an appointment and was in and out quickly."
• "When you have an appointment, they bring you in pretty quickly."
• "Waited only about 15-20 mins to be taken in after filling out forms."
• "Sign in registration was fast and easy."

Cons:

• "They were absolutely slammed the day I went, 3+ hour waits."
• "But your website should specify that you MUST go online a schedule your appointment. Otherwise you will not be seen."
• "We did over an hour just to be seen after I made an appointment, which is absolutely BS."
• "If you make an online appointment expect to wait hours."
• "Even with an appointment it took about an hour wait."
• "Had an appointment yesterday at 12:00pm, was finally seen at 3pm."
• "I made an appointment for 12:20 and wasn’t called into the office until 12:45."

Staff Professionalism

Pros:

• "Dr. Hyatt came in and she blew me away. She was so sweet, caring and listened and never rushed me out."
• "Everyone was very nice and the place was very clean!"
• "The staff was friendly from the moment we walked in."
• "The front desk and the nurse who gave us the swab are very friendly and knowledgeable."
• "The staff was equally awesome as well."
• "The friendly staff was not only professional but kind, understanding and personable."
• "The staff were professional and patient with my toddler."

Cons:

• "By far WORST urgent care I’ve ever been to. Receptionist Damaris was super rude."
• "I've never been/seen a place so unorganized."
• "However the PA who assessed me was extremely assumptive and thought my wife was my mother."
• "The arrival was less than professional."
• "The nurse who took my vitals was nasty."
• "The doctor barely looked at me. She was a nurse practitioner and she stood by the door."
• "The Dr. was extremely rude, didn’t know what she was talking about."

Cleanliness

Pros:

• "Took me right into a clean and sterile environment!!"
• "As always the office is very clean."
• "Great clean place friendly staff the place was so crowded with sick people and the staff did such an awesome job getting everyone in and out quickly."
• "Clean facility with excellent covid protocols."
• "The office is always very clean as it should be."
• "The facility was very clean."
• "Very clean inside and had a good system going!"

Cons:

• "Place is dirty, nurse practitioner does not know how to give an exam."
• "It’s absolutely dirty and disgusting inside."
• "The room had no ventilation and it had an old unclean smell. You better fix that."
• "The floors in the waiting room were filthy & sticky."
• "The exam room was not much cleaner than the waiting room."
• "Aside from the fact that the place is not clean only in the rooms it’s clean."
• "That place is a disgrace for so called urgent care."