The Doctors' Office Urgent Care of Manalapan, NJ Reviews Summary

Staff Professionalism

Pros:

• "The staff is friendly and knowledgeable and you get ER+ quality care."
• "The entire staff were pleasant and courteous."
• "The whole team is professional as well. They work in a timely manner and are all very respectful."
• "Everyone from the receptionist to the doctor were very efficient, professional, friendly, and compassionate."
• "The many staff members I needed to encounter were all extremely courteous, professional, and knowledgeable."
• "The staff is wonderful. Always welcoming, professional, knowledgeable, friendly, they take their time and never rush you out."
• "The staff at this Urgent Care works extremely hard and treats patients with professional courtesy."

Cons:

• "I cannot recommend this facility."
• "Such a horrible experience at this location. The black woman behind the counter definitely needs to reconsider her career."
• "The front desk staff is abrupt, unkind and unprofessional."
• "Front desk staff, completely unprofessional."
• "The front desk attendant is the only person that gave an attitude both in person and on the phone and sounded like she didn’t want to work that day."
• "RUDE receptionist, unbelievably long wait time even with an appointment."
• "The front office staff was noticeably annoyed that we were there so close to closing time."

Facility Cleanliness

Pros:

• "I have to say that when we enter the office it was so clean."
• "Very clean. Can’t write enough how please I was…knowledgeable staff."
• "The facility is extremely clean, and I felt safe in all areas of the office."
• "The testing facility was very clean and the nurses were dressed very appropriately."
• "Receptionist and nurse make everyone feel comfortable. Very clean and welcoming office."
• "The office is immaculate."
• "Clean facility."

Cons:

• "Also there needs to be more chairs in the waiting room, lot of patients standing on top of each other coughing up a lung."
• "The girl behind the desk was not wearing a mask."
• "Waiting room was a bit crowded but it is the season."

Wait Times

Pros:

• "This was our first time needing services... We were in and out within 30 minutes."
• "I think my total wait time before they took me in last visit was about 2 minutes."
• "It took about 10 min, and I was inside."
• "I was literally waiting for only 2 minutes!"
• "I had called ahead and was told it was a good time to run down which I did and I was taken immediately."
• "Was very pleased with my recent experience. Was able to quickly make an appointment online, and saw a Doctor within (15) minutes of arriving."
• "Scheduled a Covid test and the process was great."

Cons:

• "Poor experience. Waited 40mins inside a room. No one came in just to check and give an update."
• "I ended up waiting 5 and a half hours before being seen."
• "I made an appointment instead of being a 'walk in'... and I waited an hour and a half."
• "Never actually got to see a doctor. Waited two hours only to be told that it’s not an 'appointment' only a promise to be seen."
• "Had to wait over two hours to have someone see me."
• "So I had an appointment today at 1145 and wasn’t seen for over an hour."
• "I waited over an hour in my car and an hour and a half in a room."

Medical Care Quality

Pros:

• "The PA Marie did the actual swab test and made it very tolerable."
• "Dr. Lopez was wonderful!"
• "I wish more doctors were as down to earth and provided such a good experience as her."
• "The doctors here are all great! The one who saw me last time was super nice and caring."
• "The doc was great. She was thorough asked questions to truly assess my situation before writing my prescriptions which I appreciated."
• "Regina is a great doctor and prescribed an antibiotic for my internal ear infection."
• "The doctor was excellent with my 2.5 year old."

Cons:

• "The NP, PA, or the MD I saw didn’t even perform an assessment on me."
• "Doctor came to give me test results. She stood in the doorway and told me I have Covid. Never listened to my chest, checked my oxygen levels or asked me what my symptoms were."
• "The Doctor who saw me was very snotty and not to mention your X-ray machine not working all of a sudden."
• "She looked at my face and said 'you have Pink Eye' and left the room."
• "The individual who presented herself as the healthcare provider... her responses were sarcastic and unprofessional."
• "The person that saw me did barely nothing didn't even take temperature or blood pressure and then tells me I have a sinus infection."
• "She immediately discounted my previous doctor’s recommendations without even examining me."