Carbon Health Urgent Care Dresher - Promenade at Upper Dublin Reviews Summary

Staff and Service

Pros:

• "The doctors and staff are pleasant and helpful."
• "From the minute I walked in I was greeted by a very sweet medical assistant."
• "Everyone is very friendly."
• "The staff was beyond friendly."
• "Every individual we interacted was exceptional, friendly, polite, attentive and knowledgeable."
• "Staff is friendly and quick! Dr. Pooja is very attentive and listens to you patiently."
• "The staff was so friendly and made me feel very comfortable."

Cons:

• "The Physician Assistant that saw me was extremely dismissive."
• "This place is run by incompetent and negligent healthcare providers."
• "The doctor came in and said 'Hey I think I know what the problem is' without talking or looking at me."
• "The PA's bedside manner is horrific."
• "She was extremely condescending and I would not recommend this place."
• "Physician assistant Patel refused to prescribe the antibiotic my daughter needed."
• "DO NOT GO HERE! It is a SCAM and NOT a place to receive honest medical care!"

Cleanliness

Pros:

• "The facility was clean."
• "The facility was incredibly clean."
• "The facility was extremely clean."
• "From the pristine waiting room to checking out from my appointment, my whole experience at Carbon Health in Dresher was amazing!"
• "The place is lovely clean modern very attractive."
• "The place was clean."
• "The location was easy to find and it's very clean in modernized."

Cons:

• "They authorized tests i didn’t ask for and their charges are ridiculous."

Efficiency and Accessibility

Pros:

• "I was seen super quickly and was in and out in about a half an hour."
• "Thankfully the Carbon Health location in Upper Dublin got him in immediately without having an appointment."
• "I was able to book an appointment for 6:40 at 5:30."
• "I walked in 15 minutes before my appointment and I was seen within minutes."
• "I was out with my results by 915, fast service."
• "I spent maybe 5 minutes in the waiting room."
• "We were taken at our appointment time."

Cons:

• "I didn’t have an appointment when I walked in and the wait was going to be longer than I could do."
• "It was not a smooth process. We were there about 90 minutes or so."
• "Would not recommend. We had to wait for over an hour."
• "Made and appt for my 17 yo to have Covid PCR test as he was exposed to someone who was positive. Test was on a Thurs. I finally called on Monday. No results."

Billing and Insurance

Pros:

• "They took our insurance and charged me a co-pay never telling me they are out of network for my insurance."
• "Was told they took my insurance. Paid copay and then 9 months later my credit card was charged for the visit."
• "Because our visits were covid related, was able to help us by reducing our out-of-pocket costs to $0!"
• "They took my insurance and my copay was very low."
• "UPDATE: Shortly after original review posted, Carbon reached out and acknowledged the error. The invoice was promptly adjusted and a credit issued for a separately affected invoice."

Cons:

• "Just received a bill for over 1000 dollars from our visits over the past year...all at once."
• "This review rating is largely due to, at the time of this writing, the Carbon Health Dresher location does not have contracts with ANY insurance providers."
• "Insurance will not pay! What a mistake, I listened to the front desk when they assured me that they were in network."
• "After receiving bills in the mail 7 months after my visit I revoke my 5 star rating."
• "One year later, almost 1000 was taken out of my card on file."
• "I was billed for an appointment that I never should have been billed for."
• "Their practices are not ethical. I went in for a covid test and sinus infection. they did a panel that I didn't authorize and I now have a massive bill for almost $800."