AFC Urgent Care Lansdale Reviews Summary

Staff Interaction

Pros:

• "Everyone from the front-desk/reception staff to the nurses in the back, have always been very friendly and kind to me."
• "Everyone in the office was so kind, patient and friendly."
• "The triage nurse (sorry I forget your name!) was super nice, very professional and great with my son."
• "The Dr. was so kind and receptive, and fun to talk with as well."
• "The nurse and physicians assistant who I met with were both thorough, compassionate and knowledgeable."
• "Staff from front desk to provider are all very friendly, kind, and compassionate."
• "All staff members were pleasant, helpful & professional."

Cons:

• "No one held the door or helped with the wheel chair."
• "When the doctor first entered the room I was asked the question 'is something actually wrong or do you just need a work note?' In a very snarky tone."
• "The man who replaced her was condescending and rude."
• "The staff was unorganized and inconsiderate."
• "Michelle was acting like I was an inconvenience, despite the fact that no one else was there!"
• "The doctor was dismissive and did the poor at evaluation on earth and said allergies which I knew it wasn't but he didn't budge."
• "So rude Unprofessional they hung up the phone on me."

Facility & Process

Pros:

• "The facility is clean, modern, and spacious."
• "The online check-in speeds up the process tremendously!"
• "Facility is clean, staff friendly, office manager is on top of everything."
• "The facility was very clean and comfortable unlike other places I've been over the years."
• "Staff is friendly and place is clean."
• "Additionally, the wait time was really short."
• "Once I was checked in there was zero wait time before I was called to go into a treatment room."

Cons:

• "Worst place - stay away!"
• "Total waste of time and money. I don’t know how they have good reviews."
• "I waited 40 minutes before even speaking to someone."
• "Lately it has been slow and long waits with rude staff."
• "The restroom did not have hand soap which made me question the office's cleanliness."
• "Horrible only seeing one patient at a time told wait time of hour it's now going on 2 hours n still waiting with another person ahead."
• "We waited almost three hours, despite there only being two people ahead of us."

Medical Care & Diagnosis

Pros:

• "Joanna Wrigley, PA-C is very knowledgeable, listens intently to your chief complaint & clearly discusses possible diagnosis’ & treatment options with the patient & family."
• "My son went in for an infected toe and the care he received was exceptional."
• "The care here has been fantastic. They were quick to take you in, the staff was friendly and very informative."
• "Every time I’ve been there for anything in regards to my Daughter or myself they’ve not only quickly seen us but are very through with helping whatever our needs are."
• "She was treated kindly, respectfully, & competently."
• "The physician Joanna did a great job at keeping me comfortable throughout the whole process."
• "They took care of my daughter for a simple head injury, one stitch later and my girl was good as new."