Address: 214 NJ-36, West Long Branch, NJ 07764, USA
Phone: +17322228000
Rating: 4.4
based on 248 reviews.
Staff and Service
Pros:
"Thank you for the great service from being greeted by Victoria, at the receptionist, and being treated by Nurse Alison, and other staff members with great care."
"The staff is kind and friendly, and the doctors are always so nice."
"The nurses and staff were very nice."
"The staff is super nice and so is the doctor. They answered all my questions and concerns."
"I was seen on a Holiday and was treated with respect, empathy and exceptional care."
"Everyone was very professional, kind, caring, and the visit was quick."
"The staff was professional, friendly and accommodating."
Cons:
"TERRIBLE EXPERIENCE. DO NOT GO!!!!!!"
"The girls at the front desk is horrible and not helpful. Rude and has no public relations."
"FYI there are no nurses working here. Also they give out review cards to those they think leave happy."
"The worst experience ever! 1 they could not verify my insurance."
"Waited for an hour after my appt time."
"After I finally left and went to pick up the medicine I was told that it was never actually sent to the pharmacy."
"As an urgent care, you would think they would have x-ray after 3pm but I walked in at 3:30 with my son for a sprained ankle and x-ray had left for the day."
Cleanliness and Comfort
Pros:
"The facility was very clean and comfortable."
"The place was clean and the doctor was very knowledgeable."
"This was my second time at this urgent care facility and just like my first visit, the place was spotlessly clean, the entire staff was so kind and very professional."
"Visited West Long Brach AFC twice for Covid testing with my family. The staff were poised and professional under very busy conditions."
"The office was very clean too."
"The place was spotlessly clean, the entire staff was so kind and very professional."
"Very clean and professional place."
Cons:
"This place is horrible. Asked to schedule an appointment for a chest X Ray due to a sinus infection that may have developed into bronchitis."
"I WOULD NEVER GO BACK TO THIS PLACE! WORST EXPERIENCE I'VE EVER HAD! DO NOT GO HERE!"
"Horrible experience. Doctors don't diagnose they just medicate and send people on their way."
"Made an appointment which they were two hours late for. Front desk was extremely rude the second I walked in."
"Never again."
"STAY AWAY. GO ANYWHERE ELSE!! This is the worst place to go. 3 times I went and 3 times they were wrong."
"This facility is unorganized. Do not recommend for covid testing."
Efficiency and Wait Times
Pros:
"I highly recommend this urgent care. It’s the best one I’ve ever visited. Scheduling an appointment online was quick and easy."
"Checked in online with a 2 hour wait time. They texted me 20 minutes before they were ready to see us."
"I was in and out with my prescription sent to the pharmacy within 30 mins! Even as a new patient!"
"I was seen instantly."
"The wait time was not long when I went, which was around 4pm on Monday."
"They never keep me waiting long and ALWAYS make me feel better no matter what I come in with."
"The girls at the desk made sure to get me in without having to wait too long."
Cons:
"I cannot recommend this urgent care due to the extremely long wait time. I feel bad to leave a bad review but nobody sick deserves to endure a pointless waiting time."
"Waited for an hour and 40 minutes with a screaming baby."
"I had 1:40 appointment, there were literally 2 other people there. I didn’t get seen till close to 3:00pm. No updates, nothing."
"It is 530pm I have been waiting for a telecall since 3pm appointment time."
"I made a appointment for 10:39 am and wasn't seen until after 12:00pm."
"My appointment was at 1:47.. it is now 3:43 & I am still in the waiting room.. the receptionist never checked me in."
"I had a 5:15 pm appointment; checked in on time & was told to wait in my car for call when they were ready to see me. Went back in after 35 minutes & nicely asked if they had any idea how much longer wait was."