Cycle Concepts Of NY Inc Reviews Summary

Category: Motorcycle repair shop

Address: 9 Niagara Ave, Freeport, NY 11520, USA

Phone: +15164420461

Rating: 3.5
based on 88 reviews.

Customer Service

Pros:

  • "Aaron worked the phones at the shop and he was always friendly even though I kept calling he was patient and nice."
  • "Always stayed in contact with me, and fair pricing."
  • "Throughout the process they always contacted me to keep me updated on everything."
  • "Everyone working there was very friendly and helpful."
  • "The son was a decent guy and helped get a tire mounted on my wheel under time constraints."
  • "Recently worked with JJ and Aaron from Cycle Concepts - new tires mounted / balanced, and a NYS Inspection on my K1200LT. Perfect job, quality work, and these guys pay attention to detail."
  • "First time in the shop. J.J. put down what he was doing and came outside to ask what I needed."

Cons:

  • "They had my bike for 3 weeks strung me along the son had me go there and call him at certain hours had to argue to get my bike back unfixed with a 435 bill for basically having it for 3 weeks and changing spark plugs."
  • "I had the misfortune of going to this racists for carb job on my ninja he was very rude and unpleasant and the work that was supposed to be done to the bike wasn't done."
  • "Shop owner is super rude. He yelled at me and got in my personal space."
  • "The owner is so rude! He's racist!"
  • "Horrible racist, bigot owner."
  • "Went for an inspection & the father told me 30 mins. After an hour I asked him how long and he got nasty with me."
  • "Talked to me very reckless and unprofessional."

Pricing and Charges

Pros:

  • "He didn't price gauge me and only made money on his service which is justified."
  • "Great prices as always, I would highly recommend this shop."
  • "Very helpful and knowledgeable workers/mechanics and always fair with pricing, usually less than other shops around Nassau county and the work is fantastic."
  • "Didn't make an appointment, yet they installed them in one day, AND gave me a fair price!!"
  • "The parts were the same price as the dealer, but the labor was about $275 less."
  • "Prices were very reasonable and when I picked up my bike they gave me some insight about some future stuff I might need done either by me or at their shop."
  • "Tow price was excellent compared what I have paid in the past."

Cons:

  • "I WAS ROBBED!!!"
  • "I had brought my bike there and was told price would be $350 when I went to pick up bike 3 weeks later when done they charged me 700."
  • "After spending about 200 for a battery and having the police called on me because I asked why I was told one price by the son and another by the owner and also being accused of being part of the YOUS PEOPLE AS HE SAYS I will never step another foot in there."
  • "Then they tried to charge me double of what they said originally."
  • "Then he charged me $300 for front brake lines!!"
  • "I gave the guy 4k just to get my bike back and maybe they did 2k worth of work."
  • "Went there 3 days later on Saturday to be shockingly surprised by the owner that the cost will be at least $165 per wheel."

Quality of Work

Pros:

  • "The crew was very knowledgable and helpful when repairing my Polaris ATV."
  • "Great service and repair, maintenance in brake cable throttle tension and clutch adjustment."
  • "The mechanics are top notch."
  • "These guys, are the best. They really know what they're doing. I've always trusted JJ, with my motorcycles."
  • "They get the job done fast."
  • "Very helpful and knowledgeable workers/mechanics and always fair with pricing, usually less than other shops around Nassau county and the work is fantastic."
  • "They truly know how to properly diagnose, repair and service any motorcycle not like the other shops that Only change parts."

Cons:

  • "They have had my custom bagger for over a year-still not completed."
  • "After 1 year of waiting for them to fix it they threatened to charge me storage fees of 25 dollars a week."
  • "Custom paint job ruined-scratches, scraped, gouged, broke my accessories."
  • "They do not have any consideration to the customer needs do not take care of your possession, do not care about making the customer happy."
  • "Bike was completely stripped down damage to knowrecovery worst shop on Long Island hands down most unprofessional people I've ever met."
  • "They take way too many bikes more then they have time to work on!"
  • "Apparently all they did was adjust the clutch cable and kept my $400 race clutch for themselves!!!"

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