Jaguar Freeport Reviews Summary

Customer Service

Pros:

• "Mike Fiore was my sales rep and he truly provided the best customer service I have ever received from a dealership."
• "Peter Nawrocki at Jaguar Land Rover Freeport made all the difference!"
• "Juan Roman is the absolute best salesperson…highly recommended."
• "Daren Cox our sales representative was top notch."
• "The staff, especially Craig at Jaguar Freeport are professional, courteous and kept me informed of the service status on my Jaguar E-Pace."
• "Jimmy helped us pick the right car. He was very informative."
• "Troy Johnson, perfect gentleman and knowledgeable salesman."

Cons:

• "We waited two hours no one asked if we wanted any coffee water or anything."
• "With what I have had to go through with this dealership, if I had to do it over again, I would not."
• "WOULD NOT RECOMMEND THIS DEALERSHIP TO ANYONE."
• "I will be following up with BBB..... NO Class !"
• "Avoid this dealer at all costs."
• "The service department was not fixing my Jaguar properly and that I had to bring it back multiple times for various issues."
• "Worst Customer Service EVER... Your loss Jaguar."

Sales Experience

Pros:

• "This is my 3rd Jaguar in a row. Best value for this level of luxury and have been with the same salesman, Nick Capri, who makes everything so easy and gets the best deals for me and everyone I refer to him."
• "I had a wonderful experience at jaguar freeport purchasing my Brand New 2024 Range Rover."
• "I will be coming back once my other lease is up."
• "I will recommend Heritage Jaguar to anyone in the market for this vehicle."
• "To say that this is the BEST Jaguar dealer In the metropolitan New York area would be the understatement of the year."
• "I love my jaguar f pace and i have nothing but rave review for my experience leasing in Freeport."
• "Never had such an easy and painless buying process."

Cons:

• "The dealership said they had to apply for my state registration and license plates, and it has been 30 days and I cannot find anyone until day 31 that blames everything on my states DMV department."
• "The dealership, upon hearing this, refused to change the tires."
• "Even the owner Jack Weidinger did not care about the problems with his service department."
• "They started the warranty on my car 3 and a half months before I purchased it without telling me."
• "It amazing that these ppl can be so racist & rude you are pretty much judged from the moment you enter & they look down on anyone who they think should not a driving a jaguar."
• "Beware when purchasing a 'new' car from them - bought a car from this dealer several years ago that was sold as new."
• "Worse dealership for an F -type, went in there last month to get an F type - first off sales person Ted gives a price on a f- type car that’s been sitting at the port for 1 year - he then comes up with some numbers on price for which I agreed to buy the car after thinking over a week- I come back Ted and Tony(general manager) state the car is gone."

Facility & Staff

Pros:

• "The dealership itself is clean, bright and comfortable."
• "They couldn't have been more accommodative."
• "Even the staff that was not part of my purchase could not of been any nicer I highly recommend anybody to go to Jaguar of report."
• "New facility is unbelievably stunning and state of the art."
• "The showroom was fantastic and had so many models to walk through."
• "The dealership facilities are beautiful and well maintained."
• "Beautiful clean showroom and a great inventory of cars."

Cons:

• "Freeport Jaguar is renovating their showroom and service department so all service calls are being done over in Great Neck. Guess they didn't anticipate the volume - it was crazy."
• "Was pretty much ignored, then given a 'new' rep, who couldn't figure out how to work the computer."
• "This place is not worth 1 star.. after a long flight came into dealership extremely tired but really wanted my car looked at, upon arriving into service area no one looked up to greet me so I just had to pick a table & sit the service advisor Craig Landau was so dismissive & rude."
• "Only reason I'm giving them a 4 star instead of 5 is because when I picked up the car, there were noticeable grease marks on the interior of the car."
• "When I spoke to Donna Winston and the service manager Steve their response was to refuse to service the car any more."
• "During my recent visit to the Bayshore location, I encountered a significant delay in receiving my order, waiting over 35 minutes for my food, which never arrived."
• "The service there is sub par."