"Everything from start to finish was smooth with no headaches."
"John Tavarez helped me every step of the way. Best experience I ever had from a car salesman."
"The team was fair and great to work with."
"The customer service at this establishment is great."
"Everyone was very helpful and supportive."
"Customer service was excellent from beginning to end."
"The dealership's atmosphere was welcoming, and the staff were friendly and helpful."
Cons:
"Trying to get any replies was like pulling teeth... We waited forever for paperwork from our salesman and we were never able to get ahold of him to ask where the hell it was."
"The experience was a horrible 'waiting' game. The used vehicles were dented (not lightly), scratched, and smelled of cigarette smoke."
"Felt like they were trying to take advantage of me because I am a woman."
"They wouldn't even give me updates - they'd give them to my male insurance claim person though."
"The Manager was arrogant and rude, they lost a forever customer."
"Would never purchase, lease or even get the regular service done."
"This was the worst experience I ever had dealing with a dealership in my life."
Sales Experience
Pros:
"David Kim was my salesperson, and I couldn't be happier with his assistance throughout the process."
"Hamad D... listened to us and gave us a good deal."
"Ray H Da Boss... always been on point, ensuring that my car purchase fits within my budget."
"Elvis Opoku and the general manager were exceptional!! The help they provided was professional and so patient."
"I want to share my experience with John Tavarez, who I believe is the best sales consultant I've ever dealt with."
"Leslie made sure to listen to what we wanted- from car model to trim to color, he made sure we got exactly what we wanted."
"I bought 2024 Honda Accord Hybrid Sport. Had a great experience with sales person Hamad Deeb."
Cons:
"I still didn't receive the clean title... Worse dealer I have ever see."
"Lowering rating to 4 stars they did not file to get my permanent license plates in time and now the temporary plates are expired and can't drive my car to work."
"The salesman... didn’t acknowledge that there was something wrong with it."
"Very dishonest salesperson. Don’t promise what you won’t give and don’t lie about what needs to be purchased."
"The sales representative was very misleading saying he was approved before the bank approved him."
"These people are such immatures. They can't handle a simple test drive."
"Very dishonest salesperson."
Facilities and Amenities
Pros:
"When you come into the dealership you immediately feel welcomed."
"There's a playroom for kids and snack bar."
"I'm glad that I took the right decision and bought my car from DCH Paramus Honda."
"The car was very clean, both exterior and interior."
"From the moment I walked in I was acknowledged. Offered water or coffee, they were smiling and sweet even though the dealership was swamped."
"The dealership's atmosphere was welcoming, and the staff was friendly and helpful."
"I am extremely happy with my service and vehicle."
Cons:
"The car was disgustingly dirty when we picked it up... The side mirror was broken."
"They wanted me to replace parts on my car that I did a month ago!! Like what??!! Mind you I take before & after pictures so I knew they were not being honest."
"So you can sit in their very crowded room to wait HOURS for an oil change."
"If you want to buy a car that leaks in a rain, go ahead!"
"I’ve never seen any cars that leaks in a rain in my life!"
"They DON'T value your time, as for oil changes I once waited 4 hours and for the insurance claim I waited a MONTH."
"This place could use someone more like him, I think it’s Mike, who cared about customers."