Costco Wholesale Reviews Summary

Category: Warehouse store

Address: 18 US-9, Marlboro, NJ 07751, USA

Phone: +17326174340

Rating: 4.5
based on 225 reviews.

Customer Service

Pros:

  • "The employees are extremely rude to its members."
  • "The lady on register says let me check your picture... and she call new guy and he start pressuring me open new account right now!!!!"
  • "The pharmacy technician that was working today 1/20/24 around 1:45pm had a horrible, nasty attitude."
  • "The people shopping here are so incredibly rude."
  • "I went to go pick up pictures that I ordered, and they weren't done. Instead of politely saying they weren't ready yet, Kiana, a worker there responded in a very rude tone and attitude."
  • "Very Rude manager who stands at the end of the self-checkout."
  • "Horrible customer service and management, bunch of liars."

Cons:

  • "Im a regular here. At the point where I know the staff and can choose which lane to check out based on the fastest haha."
  • "Especially the food court employees, they are so busy and sometimes overwhelmed, but always pleasant and with a smile."
  • "The food court is clean and quick. I used the tire center too for my car and they are very nice and friendly."
  • "Their customer service is outstanding, which keeps bringing me back over Sam's Club."
  • "This location is very well managed, and the staff is extremely helpful."
  • "Manager, Jeff Kenny always makes it extra special when my wife, Maryann and I run into him."
  • "Great job from personal I shopped today with all the commotion of how busy the Costco was they had showed me how much it is to devoted of every costumer with care and attention of every detail."

Product Availability and Pricing

Pros:

  • "They are always stocked with things that we need, and there is always great new selections."
  • "Has everything you need, Bulk packaging helps keep the price down below what you can find in other outlets, and their selection is awesome."
  • "The Costco in Morganville is clean and offers a wide variety of products."
  • "It has an amazing amount of things for a good price!"
  • "The store itself is well stocked and clean, friendly employees, and great selection."
  • "Costco as everyone knows one of the best club shopping places."
  • "One of the greatest advantages of this members-only warehouse is the wide selection of products available."

Cons:

  • "Went too buy a case of water that is usually costs $2.99 a case and today it was $7.99 a case."
  • "Periodically, they move their products around. Today, I almost didn't buy the fresh blueberries because it wasn't where it use to be."
  • "This place is the worst Costco I have ever been to. Products are spaced so close together it's hard to move down the isle."
  • "Allergen free items are still hard to find but they are getting better."
  • "The prices are usually fair but rarely better than you can get at ShopRite."
  • "I have purchased refrigerated items on multiple occasions and these items were badly spoiled a few weeks before their expiration date."
  • "Products I use, e.g. Bounty Napkins, Persil Laundry Detergent, etc don't exist here."

Store Experience

Pros:

  • "Costco is open, clean and bright."
  • "I have found my shopping experience at Costco to be excellent for any 'big box' store."
  • "Good management throughout the covid-19 time."
  • "The parking lot is huge and there is a plentiful handicap parking."
  • "The store and the parking lot get mobbed here on a regular basis, so be prepared."
  • "Costco is the most trustworthy brand, they will never let you down, everything is great and even when you decide to change something at your home, their quality is the best!"
  • "Best place on earth."

Cons:

  • "Crowded, naturally, and sometimes I wish they had more attentive employees."
  • "Always crowded every day. Most crowded at checkout and receipt check."
  • "Gas station is hit or miss, sometimes it is really crowded and sometimes it's empty."
  • "The store itself is well stocked and clean, friendly employees, and great selection."
  • "The store and the parking lot get mobbed here on a regular basis, so be prepared."
  • "Parking is horrendous. Lines are long, no scan and go."
  • "Parking lot is a nightmare."

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