Immediate Care Medical Walk-In of Brick Reviews Summary

Staff and Service

Pros:

• "Staff is super friendly especially with kids."
• "They were very friendly and helpful."
• "Everyone was very friendly, they were very efficient and explained everything."
• "The receptionist, nursing staff, and doctor were pleasant, efficient and very accommodating!"
• "Medical assistance at the front desk were kind and accommodating in addition to being courteous and friendly."
• "Staff was quick and polite."
• "The staff at Immediate Care was compassionate and caring."

Cons:

• "Place is a rip off. My wife, my sister-in-law and I went there for COVID test. We all have the same insurance and paid our copay. Then we all get billed in the mail for more money."
• "I waited close to an hour, which no one should not have to wait for a 5-second test."
• "They advertise virtual urgent care online but denied me service."
• "Will never return to this facility."
• "DO NOT GO HERE!!!! they will refuse and turn you away if you do not give them a credit card on file."
• "I probably won’t be using this location again, especially after having to pay $100 copay and being treated as if I was 'stupid'."
• "The nurse practitioner DIDN'T CLEAN HER WOUND or OFFER HER A TETANUS SHOT."

Facility and Efficiency

Pros:

• "The facility itself is very nice."
• "Did not have to wait long."
• "Not to mention, the place was spotless!"
• "For a pretty busy urgent care I was in and out within an hour of checking in."
• "There was no wait which is unheard of in a doctors office."
• "Clean office with nearly no wait time."
• "The office is great, clean and very helpful staff, as we are always in and out very quickly."

Cons:

• "I made an appointment online and somehow ended waiting almost an additional hour and a half on top of that."
• "Waited an hour and a half just to get through intake because of a 'new system'."
• "Receptionist was very rude, there are no mask in the waiting room for the sick patients or hand sanitizer."
• "very long wait even though I had appointment for covid test."
• "Had to wait in line for almost 2 hours to get in to see a nurse or a doctor."
• "The only problem here is the 1 hour wait when I called ahead and was told to come at 2:30pm and didn’t see anyone until after 3:30pm."
• "Waited in line for 2 hours during the height of everyone COVID testing."

Professionalism and Care

Pros:

• "The doctor Sandy was very caring and sweet."
• "The PA I saw today, Jennifer Fey, was fantastic. She was patient, attentive, and informative."
• "The NP was incredibly knowledgeable and focused on treating my pain."
• "The staff is always friendly, informative, patient and listen to what I have to say."
• "The staff are very friendly and the facility is spotless."
• "The people are great and really nice. Want to thank them all for their hard work and dedication."
• "The staff at Immediate Care in Brick, NJ are so professional and kind."

Cons:

• "The PA I saw was not. 'I’m just being blunt' is all I heard."
• "I would recommend going somewhere else where the staff doesn’t make fun of someone’s physical appearance."
• "I went in for a covid test and the nurse made fun of my appearance."
• "I was treated with blatant disregard. The practitioner yelled at me with the door open for everyone to hear."
• "My concerns clearly weren’t taken seriously."
• "The most horrible experience I’ve ever come across."
• "PLEASE DO NOT GO HERE!!!!! The lady at the desk was rude."