Immediate Care Medical Walk-In of Toms River Reviews Summary

Staff and Service

Pros:

• "The nurse practitioner was very knowledgeable and I felt she really listened to my health concerns!"
• "I was greeted by the front desk staff who were pleasant and helpful even when super busy."
• "Dr. Rosie and Dr. Ani, along with Nurse Debbie were amazing!"
• "The staff once inside, was very kind and professional."
• "They were very nice and efficient and made me feel relaxed knowing that they were taking care of me."
• "Everyone was kind wnd helpful. The Practicioner nurse was knowledgeable and told me what to do to feel better."
• "The entire staff and medical professionals are attentive to detail, knowledgeable and compassionate."

Cons:

• "I should have went to the ER for an extra 20 dollars of co pay and still no results. Very disappointed."
• "When I arrived I was told that there was not sufficient staffing so I would not be seen."
• "Then because my child was uncomfortable and started to cry I got told by one of the girls excuse me it’s an hour and half wait and we need you to wait in your car."
• "The doctor we saw....no bedside manner. She was impatient, rude, very short."
• "The one girl behind the desk made me feel uncomfortable."
• "I do not feel like I was listened to or heard."
• "She immediately said very nasty 'we can’t treat you here.'"

Facility and Cleanliness

Pros:

• "The facility is clean and welcoming."
• "Filled out paperwork online."
• "The facility was clean and required masks, which I was happy about."
• "Very nice. Very clean. Made appointment online. Very efficient."
• "The building is very clean. You have to wear a face mask and use the hand sanitizer."
• "This place was great. It was clean."
• "The office is nice and they do a great job."

Cons:

• "They probably need to overhaul their check-in system. It's confusing and there's no way to separate walk-ins from appts."
• "It would be nice if you didn’t have to show your insurance cards again at check-in after uploading photos of them *twice* just to book the appointment."
• "This place is literally the worst."
• "This was one of the worst healthcare experiences I've had in my life."
• "STAY AWAY!!! This place is a joke."
• "WORST place ever! Service HORRIBLE! They don't know what they are doing!"
• "This place is dirty. The floors are just dirty and unclean."

Efficiency and Wait Times

Pros:

• "But the office has a good amount of employees and the time went pretty quickly."
• "I waited only five minutes to be seen by the tech."
• "I was seen within 15 minutes of walking thru the door and left within thirty minutes."
• "I was seen within 20 minutes or less of my appointment time."
• "I was able to make an appointment 10 minutes before they closed their doors."
• "I was out of there in about an hour and fifteen minutes."
• "Arrived as a walk in. Was seen in about 1 hour, which was very acceptable."