AFC Urgent Care Souderton Reviews Summary

Category: Urgent care center

Address: 715-B PA-113, Souderton, PA 18964, USA

Phone: +12673823220

Rating: 4.6
based on 184 reviews.

Wait Times

Pros:

  • "I surprisingly had no problem walking in for a visit."
  • "I showed up 20 minutes before my appointment and was seen immediately."
  • "The wait was very short."
  • "Only 1 or 2 people ahead of me."
  • "This was the fastest appointment I have ever had at an urgent care."
  • "Did not have a long wait despite not having an appointment and arriving closer to closing."
  • "I was in and out quickly."

Cons:

  • "I waited for 45 minutes after my appointment time to be called back and a walk in was called back first even though I was listed before them."
  • "AFC stuck me in a room for 2 hours before I finally got Xrayed."
  • "I got to urgent care at 9, it’s now almost 3pm."
  • "Waited for an hour in the car. Then after the long wait, they refused service for my 5 month old because he is 'too young.'"
  • "Waited over an hour to get a sports physical with only one person in front of us."
  • "I reserved my spot online and waited for my text telling me when to arrive and never heard a thing. Never got seen."
  • "About 30 minute wait, called back to pt room and waited another 10-15 minutes after vitals and throat swab taken."

Staff and Service

Pros:

  • "The team at AFC is exceptional - friendly, courteous and efficient."
  • "Super friendly and fast staff. Dr was competent and nice."
  • "The staff is so friendly and goes above and beyond! The nurse practitioner gave my son fart putty to help ease his worries when she walked in the room."
  • "The front desk staff was very kind and polite."
  • "The nurse practitioner was friendly, engaging, and thorough."
  • "The staff is professional and pleasant."
  • "The reception staff was kind, courteous, and patient."

Cons:

  • "Went in with red/ purple behind my knee..swelling, hot..was told I had poison ivy or oak..4 days later went to regular dr..have Lyme.."
  • "If you are bringing a baby there don’t waste your time. Got there before they opened so that I could be first to register. Provider was late arrived at 8:12 just to tell me that he couldn’t treat a child under one."
  • "They waited till I was back in the room to tell me they only had tetanus shots for children and not the adult ones."
  • "I went for a Covid PCR test (necessary for my job) after having a positive home test. the staff member that didn’t test needs to be retrained. the swab was barely inserted into my nostril. the PCR result was negative and I have since had another positive home test. A complete waste of my time and $50 copay."
  • "Went to urgent care in Souderton last Sunday Jan 24th totally missed my diagnosis."
  • "They only thing they could not take any X-rays. But they told you that before hand at the desk."
  • "NP Molly Kazan was rude and dismissive."

Facility

Pros:

  • "Convenient and local. Very clean."
  • "Facility was cheerful, clean, and bright."
  • "It was so clean here."
  • "The location is very clean and bright... they have a status board listing approximate wait time - which is really nice."
  • "The facility is clean. All around an excellent place to receive care."
  • "The waiting room was spacious and clean."
  • "The center was clean and welcoming."

Cons:

  • "All they did was look at it and tell us they couldn't do anything."
  • "Never tested for COVID or Flu."
  • "Once again misdiagnosed given meds that made me feel worse had to go to another doctor turns out I had the flu."
  • "The system for paperwork and check in sucks needs to be improved definitely."
  • "They were out of flu tests and some COVID tests."
  • "My first experience here was awful."
  • "The NP told me my son 'doesn’t no how to cough yet' that’s why his cough was barky."

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