"I surprisingly had no problem walking in for a visit."
"I showed up 20 minutes before my appointment and was seen immediately."
"The wait was very short."
"Only 1 or 2 people ahead of me."
"This was the fastest appointment I have ever had at an urgent care."
"Did not have a long wait despite not having an appointment and arriving closer to closing."
"I was in and out quickly."
Cons:
"I waited for 45 minutes after my appointment time to be called back and a walk in was called back first even though I was listed before them."
"AFC stuck me in a room for 2 hours before I finally got Xrayed."
"I got to urgent care at 9, it’s now almost 3pm."
"Waited for an hour in the car. Then after the long wait, they refused service for my 5 month old because he is 'too young.'"
"Waited over an hour to get a sports physical with only one person in front of us."
"I reserved my spot online and waited for my text telling me when to arrive and never heard a thing. Never got seen."
"About 30 minute wait, called back to pt room and waited another 10-15 minutes after vitals and throat swab taken."
Staff and Service
Pros:
"The team at AFC is exceptional - friendly, courteous and efficient."
"Super friendly and fast staff. Dr was competent and nice."
"The staff is so friendly and goes above and beyond! The nurse practitioner gave my son fart putty to help ease his worries when she walked in the room."
"The front desk staff was very kind and polite."
"The nurse practitioner was friendly, engaging, and thorough."
"The staff is professional and pleasant."
"The reception staff was kind, courteous, and patient."
Cons:
"Went in with red/ purple behind my knee..swelling, hot..was told I had poison ivy or oak..4 days later went to regular dr..have Lyme.."
"If you are bringing a baby there don’t waste your time. Got there before they opened so that I could be first to register. Provider was late arrived at 8:12 just to tell me that he couldn’t treat a child under one."
"They waited till I was back in the room to tell me they only had tetanus shots for children and not the adult ones."
"I went for a Covid PCR test (necessary for my job) after having a positive home test. the staff member that didn’t test needs to be retrained. the swab was barely inserted into my nostril. the PCR result was negative and I have since had another positive home test. A complete waste of my time and $50 copay."
"Went to urgent care in Souderton last Sunday Jan 24th totally missed my diagnosis."
"They only thing they could not take any X-rays. But they told you that before hand at the desk."
"NP Molly Kazan was rude and dismissive."
Facility
Pros:
"Convenient and local. Very clean."
"Facility was cheerful, clean, and bright."
"It was so clean here."
"The location is very clean and bright... they have a status board listing approximate wait time - which is really nice."
"The facility is clean. All around an excellent place to receive care."
"The waiting room was spacious and clean."
"The center was clean and welcoming."
Cons:
"All they did was look at it and tell us they couldn't do anything."
"Never tested for COVID or Flu."
"Once again misdiagnosed given meds that made me feel worse had to go to another doctor turns out I had the flu."
"The system for paperwork and check in sucks needs to be improved definitely."
"They were out of flu tests and some COVID tests."
"My first experience here was awful."
"The NP told me my son 'doesn’t no how to cough yet' that’s why his cough was barky."