"Service was pretty good, even though our waiter looked like he hated life."
"The service was continuously courteous and professional."
"The servers are very nice and attentive."
"Our server Raul was the nicest, sweetest, and most attentive server I’ve ever had."
"Staff was great.. They explained everything and brought out choices quickly..."
"The service is spectacular they tell you how to cook the foods and soups."
"The host, waiter, and staff delivering food were all amazing and very professional."
Cons:
"Not once did she come back to our table to check if everything was okay."
"Service is slow and hard to get attention."
"The manager talked to me like I was inconveniencing him."
"Our server was nice though but we had to ask for water ask to take away the plates and had to ask several times when our food was coming out."
"Service was very poor (Danny couldn’t be bothered to teach/show/inform) how the whole thing worked."
"The staff was a bunch of lazy college kids, that do their best to avoid serving."
"Our waiter didn’t come to check on our table, despite checking on the tables around us."
Ambiance
Pros:
"Nice ambiance, friendly staff, and the food was fresh and delicious."
"The lighting and the noise level were perfect, providing very pleasant ambiance."
"We went on a Friday and there was a DJ and we had a great time."
"Very relaxing atmosphere."
"The atmosphere was positive and the place looks awesome."
"The atmosphere was really great and I loved the cool lighting."
"The place was huge but didn't feel noisy."
Cons:
"Around 6pm the music got unbearably loud and was impossible to carry on a conversation."
"The vibe of the restaurant screamed clubbing to me."
"Atmosphere is a little chaotic, especially during busy hours and lighting inside is fairly dim."
"The atmosphere was meh. I'm not too happy to watch a bunch of half dressed 12 year old pop wannabes on their big video screen."
"Music was loud so it was hard to talk."
"The lighting is too dim to be able to discern if your food is done cooking when bbq-ing."
"Place is filthy and dark (no surprise there.)The “IPad” you’re supposed to use is absolutely disgusting."
Food
Pros:
"The price for all-you-can-eat is worth it."
"They have sauce and dessert stations that are in the center of the restaurant."
"Chicken items are great. Sauces are just amazing."
"The food is amazing, don’t get me wrong but I noticed the cut isn’t always the same."
"We loved the individual hotpot, and everyone got to choose their favorite broth."
"The ingredients are always fresh and high quality."
"Absolutely great choice of soup base, meats, and veggies."
Cons:
"The food he brought back was ½ cooked and not edible."
"The meat was bland, pretty much every kind."
"Some steaks are extra chewy and the spicy seafood is too much 'kimchi' spice flavor."
"The food was only mediocre. We have BBQ, the steaks were very chewy and seemed like all the marinate for the meat were the same."
"The quality of meat has declined since my initial visits. Now the food is extremely salty."
"All kinds of meat have a weird smell and taste that you would find in old, poorly stored meat."
"KOrean bbq meat were not marinade well. They were tasteless."
Cleanliness
Pros:
"We found the place to be clean and nicely modern."
"Once inside it is clean and all the employees were professional and pleasant."
"Korean food and hot pot in one place! This place is clean and the food is delicious."
Cons:
"One of the “clean” plates they put on our table had rice and some kind of sauce stuck on it dry."
"The bathrooms haven't always been the cleanest."
"This doesn't excuse the dirty floors, sauce buffet area or bathrooms."
"The floor should be cleaned more often or cleaned better. It feels very slick in a grimy way."
"Our table was greasy and not properly cleaned."
"The floors were still slippery."
"The place is not very clean, and I don’t expect it to be immaculate but I’ve been to the kpot locations in PA, and they are way better so I know they can improve."