Taco Bell Reviews Summary

Order Accuracy

Pros:

• "Got the whole order right. But really listening to my modifications."
• "Went through drive thru and did an order of 30 items and only waited 2 mins and it went by so fast I was shocked I though it would of been 15 mins but nope they got me out of there really fast I was very impressed."
• "Ordered a large drive thru order, all items was in the bags with tons of sauces."
• "They are very quick with our out a lot of mistakes to orders."
• "I placed an online order and didn't have to wait too long, order was correct and food was good."
• "Compliments go out to the morning team for preparing the all-day food menu stuff so quickly for Drive-Thru."
• "I think it has a lot to do with the manager and a good team he works with."

Cons:

• "Horrendous ordering process. Wait 15 minutes in drive thru, start ordering and she mentions what I ordered is an online only item."
• "Now 1/3 of the time they mess up a decent sized order."
• "We found afterwards order was completely wrong. Beans missing in Veg Burrito."
• "For the 3rd time in a row they messed up my order. Time to find a new Taco Bell."
• "Edit after getting home: I also told the girl I had the wrong stuff, told her what i order, handed her back the bag and she assured me it was right….. my whole order is wrong."
• "When I got home two of the items were missing beef."
• "They gave me a completely different order than what I ordered."

Customer Service

Pros:

• "For the most part the employees are helpful."
• "And the guy who calls the names for the food pronounced my name right and I was very amazed because everybody always gets it wrong!!"
• "Today we were waited on by Chris, wow! What a pleasant and informative person."
• "I love the woman through the drive-thru. Her name was Galia V. She was so pleasant so wonderful."
• "The staff are really nice here."
• "It was great and all the workers where very helpful and they made the food fast and very professional."
• "I highly recommend this spot n the little short girl with the glasses is very polite and the boy who cleans is very respectful."

Cons:

• "This place just needs to shut down now-management needs to change."
• "Seriously, whose managing this location. It's been this slow for years."
• "This is awful customer service."
• "The customer service on the other hand was definitely lacking."
• "Service can sometimes be very slow."
• "I have tried calling 17 times. Nobody picks up! I order my food and half of my order is not even delivered."
• "The customer service is terrible and the workers act as if they are doing the customers a favor by working there."

Cleanliness

Pros:

• "Good food clean and nicely kept."
• "Store is clean most times I come in."
• "It's very clean."
• "For my first visit, I was impressed how clean it was."
• "They are always clean and friendly and the food is excellent."
• "The cleanest, and 'best' Taco Bell in the area."
• "It's a taco bell that you don't have to worry about catching a rare disease from lol."

Cons:

• "The place is slippery no cleaning is done."
• "Customer service is very poor and the place was a mess."
• "On a recent visit, however, the condiments area was in terrible condition from a cleanliness standpoint."
• "People spilled their drink everywhere, got my jacket dirty by just leaning on the counter/table."
• "The place needed a cleaning up though. Some trash left on 2 tables and some on the floor."
• "When I first walked in there was nobody inside. everybody was in the back no one was making food lots of people standing around waiting for at least 7 minutes. the tables are filthy the countertop where you order food was filthy the floors were filthy."
• "I warn everyone that likes to eat out of a clean restaurant not to eat there."

Speed of Service

Pros:

• "Went through drive thru and did an order of 30 items and only waited 2 mins and it went by so fast I was shocked I though it would of been 15 mins but nope they got me out of there really fast I was very impressed."
• "They are very quick with our out a lot of mistakes to orders."
• "Update 2022/9: This location is definitely gotten faster in their service so that's good."
• "Staff here is fast and courteous."
• "Compliments go out to the morning team for preparing the all-day food menu stuff so quickly for Drive-Thru."
• "I placed an online order and didn't have to wait too long, order was correct and food was good."
• "I was there around 1:30 or so and the place was empty. I got my order quickly and as usual it was good."

Cons:

• "Horrendous ordering process. Wait 15 minutes in drive thru, start ordering and she mentions what I ordered is an online only item."
• "Waited 20 minutes at counter without anyone checking on customers."
• "Went through the drive through, and the line wasn't too long or anything, but it wasn't moving."
• "With only six cars in front of us it took over 45 minutes to get our food."
• "It took over an hour to get my food from a Taco Bell that is 5 minutes away and I was In the drive thru!"
• "35 minutes waiting for my food. Had to correct my order on the screen 5 times just to find out that my chicken quesadilla magically transformed itself to 3 Doritos tacos."
• "For a fast food restaurant this Taco Bell is without doubt the slowest franchisee I've ever been to."

Management

Pros:

• "Management should really think about giving a raise to these kids."
• "The manager actually was coaching them to do so last time I visited."
• "I think it has a lot to do with the manager and a good team he works with."

Cons:

• "This place just needs to shut down now-management needs to change."
• "Seriously, whose managing this location. It's been this slow for years."
• "Changed my review to 1 star. Honestly the food is good but it shouldn't take 30 minutes to go through the drive thru especially when only one car is in front of you."
• "I'd rate 0 stars if I could. Location does not respect their listed hours and has rude management."
• "Bad management. I was in line for 1 whole hour."
• "Either new management or new staff, been trying real hard not to leave a review but after ordering a grandee toasted breakfast burrito they continue to give me there lesser cheesy toasted burrito but still charge me for the grandee."
• "Either get better employees, or get better management."

Value

Pros:

• "That chicken cheese crispanada was the bees knees!"
• "And on another note, thank you for vegetarian options that can easily be adapted for vegans 🥑💜"
• "Tacos are always great, even without the cheese."
• "I go to Taco Bell a few times a year, and recently discovered the cheesy rice and bean burrito for a dollar, which for a vegetarian, was a godsend."
• "They have good tacos and a lot of variety Mexican items."
• "Excellent taste with plenty of toppings, didn't miss the cheese at all."
• "Food is fresh though, that's a plus."