Sonic Drive-In Reviews Summary

Food Quality

Pros:

• "Wow!!! I’ve never eaten at Sonic before but their burgers and fries were absolutely amazing."
• "If you like corn dogs, you can get them here, too. I also recommend tater tots with chili and cheese- wonderful."
• "The onion rings were very good today."
• "We love all their food and their ice cream and shakes are amazing."
• "Tried the Buffalo dip bites and surprisingly they were good."

Cons:

• "Meh. Food is ok. Doesn't seem like the value is there anymore."
• "The cost of the food is slightly higher than the quality of food and service you receive."
• "The food was nasty, dry, and costly!"
• "The absolute worst, most disgusting food I've ever had."
• "Chicken is either overcooked or undercooked."
• "What a total waste of money? Can’t believe people actually eat this junk."
• "It was our first time at Sonic. I truly can't believe how bad the food was."

Service

Pros:

• "Nice and friendly carhop."
• "A cute and nostalgic take on the 50’s drive-up dining really delivered to your vehicle by a waitress/waiter on roller skates!"
• "Employees were polite and apologetic, and did their best in spite of the conditions."
• "Super friendly service. Covid 19 safe. Food was Amazing."
• "Clean, quick, efficient, friendly and no errors."
• "Staff always nice and friendly, drinks arrive in an expected amount of time... After 8 the prices on many things are 50% off."
• "The service is good. I just wish they would keep everything clean and have the card readers and call buttons working."

Cons:

• "Very rude won’t give us our food that we order because we didn’t have the phone that we order with."
• "Service was horrible I wanted to sit in the Drive-hop and when I press the button was told by the person inside there was only one person working."
• "The person taking our order was both really snippy and didn't remember most of what I asked for."
• "The most horrendous customer service I've ever experienced in my life!!!"
• "Waited in the drive thru for 30 minutes before we even got to place the order. Then we place our order and wait an additional 15 minutes to get to the window. The order wasn’t even close to accurate."
• "Horrible I’ve loved this place but recently been going down hill."
• "Worst mobile order experience ever."

Price

Pros:

• "Price was under $20 for all of it. Will return for sure to try other items on the large variety menu."
• "The shakes are cheap with a military discount or after 8pm."
• "If you are looking to gain weight for cheap or just want a lot of icecream their shakes are 👌"

Cons:

• "Way over priced as well, $41.20 for three rotten old sandwiches and three medium sides."
• "Only one star because you have to put one to write anything. The ice cream machine is almost always down."
• "They deserve negative stars. This used to be one of the best places to eat in Howell, but we just spent $36 and there was literally nothing done correctly or fresh in our order."

Ambiance & Experience

Pros:

• "They also have an EXTREMELY LARGE 'large' size."
• "Drive through service was fast and no mistakes with the order."
• "Great experience. The drive through attendee was polite and respectful."

Cons:

• "Theres literally bees or hornets in the machines you order from when you park."
• "The one thing I do not like is the fact that they have removed the car area for orders and can only use the drive thru."
• "The second time no Shakes, Blasts or ice cream were available."
• "I don't know if it the norm or just this venue. But, the iconic experience I was hoping for wasn't possible."
• "Numerous automated menu boards are out of order."