Chick-fil-A Reviews Summary

Category: Fast food restaurant

Address: 3849 S Delsea Dr, Vineland, NJ 08360, USA

Phone: +18563274414

Rating: 4.6
based on 165 reviews.

Service

Pros:

  • "Fast service. Excellent food. Friendly staff. Clean restaurant and bathrooms."
  • "As always fantastic service I bought a 120 count catering chicken nuggets and fries fresh fruit my grandchildren ate everything in a half hour."
  • "The order was 100% accurate and was done in a timely manner."
  • "The lady who took my order was amazing, I got my food 2 seconds later and it was amazing."
  • "This ChikFilA breaks records! We pulled up at 7:18 pm and there were two full lines... At 7:24 pm we were happily eating our meal."
  • "Lunch time at this Chick-fil-A is almost magical. The number of people they move through the line is amazing, and I had my food within 3 minutes of ordering it."
  • "No matter how busy these guys are they get everyone in and out super fast!"

Cons:

  • "The service is so slow."
  • "Went through the drive thru at the Vineland location and both sandwiches were not made correctly and I was only given 1 cup of cheese sauce although I paid for 2."
  • "They got my order wrong and the fries weren't cooked enough."
  • "I always have to ask 10 times for sauces, never received a single one every time i go there."
  • "The drive thru employees are less courteous at the Vineland location."
  • "Waited over 15 to get helped and even when I did I got a bad attitude an even badder experience."
  • "I waited at curbside for 30 minutes with no one coming up to my car to confirm my order again."

Food Quality

Pros:

  • "God's chicken never fails!!!"
  • "Food is constantly good, staff is always a pleasure, dining area and bathrooms are clean."
  • "Best Chick-fil-a ever! Antonio is the best! He's half server and half runner and could easily work at the best casino in AC. Super friendly and attentive."
  • "This is the best place you could eat at as far as fast food places go!! The food the service everything is great!!"
  • "I had the Smokehouse BBQ bacon sandwich, with sweet tea and waffle fries. It was a package meal under $10. It tasted amazing."
  • "After eating at this chick fil a my entire life this place has such good food this is the only fast food place I will eat any where it’s so good. The chicken is never under cooked and the fries are always crispy."
  • "I love Chick-fil-A their spicy chicken sandwich is the best."

Cons:

  • "Not sure if I ordered on a bad day but the food here was not good. It was bland."
  • "They got my order wrong and the fries weren't cooked enough."
  • "The fries seemed like they were double cooked, rubbery yet hard... The nuggets/sandwich were bland and didn’t have any flavor to them."
  • "This spicy chicken sandwich was so dry it could of sucked the soul straight out of jesus."
  • "However, they gave me all of the wrong sauces which I didn't realize until I got home. Also, the chicken was chewy and disgusting, I couldn't eat it."
  • "The portions were tiny, and the biscuit crumbled away until I was holding just a fried chicken patty. Horrible, big mistake."
  • "The nuggets made my husband very sick to his stomach."

Customer Service

Pros:

  • "Their food is always consistent and their customer service is fantastic."
  • "The staff are amazing!!!!!!! Plus the food is amazing! The fastest service!"
  • "That Chick Fil a has better service then real restaurants and food is always fresh."
  • "The attitudes that each employee possessed was beyond excellent."
  • "The staff was so nice."
  • "Always great service from a friendly staff."
  • "Great service and food is great! Their employees are always so kind and always wanna help with refills and taking your trash and always with a smile."

Cons:

  • "I am use to someone walking around to see if we needed anything, such as refills...etc,and no one did this."
  • "It's still really messed up How they got rid of the Large milkshake, but now charge you about the same price, for what only comes in a small."
  • "They always and I mean ALWAYS forget items."
  • "This was the worst experience bc she was trying to trick me and I had to keep correcting her and she wouldn’t stop until I flat out said: is that the price for chicken only?"
  • "Service was horrible. Completely messed up my meal and blamed it on me."
  • "I go there all the time and today they tell me that they won’t do anything off the lunch menu. It’s 9:30 and I’ve never had that issue anywhere else. The manager was very rude about it!"
  • "The male manager was abrupt and said there was nothing that he could do, but Ananda made up for his poor behavior."

Ambience and Cleanliness

Pros:

  • "I absolutely love this place. Family-friendly activities, and atmosphere."
  • "Got the grilled chicken club sandwich...OMG...was so good."
  • "Awesome food and friendly staff. The food comes out very quick and the quality is excellent."
  • "Very friendly service extremely busy put the time to wait was very minimal."
  • "The place is spotless, any employees friendly and helpful."
  • "Great place to hang out on a rainy day with your kids. Wonderful indoor playground. Place is always clean and very friendly."
  • "The place was clean and the condiments/utensil area was organized."

Cons:

  • "A lot of kids were in the play area - unsupervised - and parents should be watching them."
  • "Always busy in this place; they need to make a better format as to their entrance to order food."
  • "It was really packed inside and much smaller than the 2 other locations near My house."
  • "The play area is still closed from Covid and the lobby is usually packed but well worth the visit."
  • "Wish there was a play place or games for little kids."
  • "It seemed a bit more chaotic."
  • "Super busy location, the drive thru is always a mile long."

Value

Pros:

  • "I had the Smokehouse BBQ bacon sandwich, with sweet tea and waffle fries. It was a package meal under $10. It tasted amazing."
  • "Good food and decent prices."
  • "Best fast food I ever had."
  • "Always good food. The breakfast with the chicken breast, egg and cheese is surprisingly good."
  • "Food is excellent."
  • "The food was very good, tasty and healthier than most of the other fast food places."
  • "The food is great as always."

Cons:

  • "The chicken nuggets not a fan, too small and over price."
  • "Don't waste your money I just paid almost $9 for a 4 piece chicken strip meal was a joke."
  • "Lately, the Cobb Salads have been really skimpy."
  • "The food is okay but lots of grease."
  • "Ordered 12 piece nugget for 7, no chick-fil-a sauce even thought we asked for it."
  • "The portions were tiny, and the biscuit crumbled away until I was holding just a fried chicken patty. Horrible, big mistake."
  • "A young Spanish woman wearing a managers outfit took my order and tried to trick me into buying a meal!"

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