Chick-fil-A Reviews Summary

Food Quality

Pros:

• "Love the chicken nuggets. The best quality that you will ever find!!"
• "The food was delicious."
• "It's Chick-fil-A, great chicken sandwiches, fantastic fries."
• "Besides being 'the new kid on the block, and still fairly young'; the spicy chicken fillet, nuggets and tenders are really tasty."
• "Everything is always fresh, well put together, and delicious."
• "The chicken noodle soup is served hot and is chock full of vegetables and chicken in a wonderful thick broth."
• "The food is always hot and fresh."

Cons:

• "Plus the chicken tenders were icy cold and the fries bland."
• "Chicken sandwich grilled: bland."
• "The sandwiches were very salty and dry."
• "Sandwich was greasy and missing ingredients, fries were really soggy."
• "Food was cold, and for being fried tasteless."
• "Got grilled chicken and it was not good at all. Very dry, hard, overcooked, and seemed like it had been under the heat for a long time."
• "Both times I had the 3-count chicken strips. And both times the fillets were cooked well over done, were dark in color, and dried out."

Service

Pros:

• "Less than 5 minutes I was placing order and I love that they bring the food to you."
• "The staff is always happy to help with any questions or requests you may have, and they go above and beyond to make sure that your experience is a positive one."
• "The staff was super busy but still very friendly."
• "They will always go the extra mile for the guests, and then some."
• "The staff is beyond polite and well trained."
• "Staff is friendly, accommodating & very polite."
• "The workers are friendly, courteous, well dressed and efficient."

Cons:

• "In my last recent visits, the customer service has been poor."
• "Love the food....but speed of service is not there. Whether inside or drive thru."
• "None of cooks knew where my order was, cashier was very disinterested in the fact that I was waiting for this long."
• "I’m still waiting in line to get my food and it has literally been 40 min of me waiting in line."
• "Food is always good but drive thru sucks, especially when you have to wait in line even after mobile ordering ahead of time."
• "I felt like the young man who took my order was rushing me."
• "they were insanely rude and it wasn’t a comforting environment at all."

Cleanliness

Pros:

• "The restaurant itself is clean, bright, and well-maintained."
• "I'm thoroughly impressed by the service and cleanliness."
• "This restaurant was clean. well staffed, and there was no wait to order."
• "The place was clean."

Cons:

• "When I got there the bench was dirty, floor also and table."
• "Sat outside at a dirty umbrella table."

Order Accuracy

Pros:

• "Order was correct everything in the bag."

Cons:

• "This place has extremely slow service. Waited about 10 minutes in the two-lane drive thru only to find food missing, incorrect sides, sauces and drinks."
• "They forgot to give us one of our large fries and our order of chicken nuggets."
• "Another terrible experience in the drive-thru tonight! We had someone come up to our car and ask for our order, we were specific about our meals and sauces since we’ve had times where we’ve been let down. And ONCE AGAIN, our orders were not modified (simply no pickles, nothing crazy) and the sauces were forgotten."
• "I can’t believe I waited over 20 minutes in line just for half my order to be missing."
• "Food was good but it's a bit disappointing driving 30 minutes each way just to come home and find out your order was missing items, which you paid for."