Wendy's Reviews Summary

Customer Service

Pros:

• "Mark was awesome...it was a very busy night an he still remained calm & courteous!!"
• "Nice young lady in the drive thru."
• "Very nice establishment run A+ I like the manager very thurl she made sure she took care of me & guest before she did anything else."
• "Every person was smiling, pleasant and working diligently to get orders out."
• "Staff is friendly."
• "Christina went above and beyond customer service not only was she patient with my lack of funding but she even offered to help me by Extending a helpful hand to me and I did travel on foot a long way so thank you so much Christina you are Awesome and so is the whole Wendy’s team thank you.!!"
• "We had the pleasure of being served by Jasmine this morning."

Cons:

• "The wait time is unnecessary. I went through the drive thru and there was only one car in front of me."
• "The gentleman in front of me I could tell was having an even worse experience from His body language and multiple head shakes in disapproval."
• "Went through the drive through to place a quick order and the service was horrible."
• "By far the worst Wendy’s I’ve had the displeasure of going to. Customer service is completely horrible."
• "Horrible service. Show up to the drive thru at 1:20 am wait 5 mins at the intercom, no answer."
• "The service was complete garbage they need to shut down and retrain or rehire quality workers."
• "Horrible costumer service. The manager Mohammed is so disrespectful."

Food Quality

Pros:

• "The breakfast Baconator was great! Thought it had a burger but instead it was a square sausage patty! Love the seasoned potato wedges."
• "Food was fresh and not salty."
• "Food is hot, fresh, and fast, and generally accurate."
• "Overall food is always great and taste fresh. I love it."
• "Everyone was kind and courteous and as always the food was delish."
• "Quality of the food has gotten better over the last year, it used to be bland and super greasy but now the burgers are actually prepared well and the fries are crispy."
• "After all these years still love the taste of Wendy's. Burgers still have that homemade flavor and the fries still have that fresh cut taste."

Cons:

• "We got chicken sandwiches and chicken nuggets that were hard and overcooked and cold fries."
• "Food was not up to Wendy's usual freshness."
• "This salad is disgusting, the salad is bad."
• "Food was cold. They took it back to give us fresh which took 20 more minutes waiting only to get home and it was still cold and the worst tasting hamburger I have ever had from Wendy's."
• "Basically inedible. Burger was dripping in something yellowish and vaguely cheese like."
• "The bacon on the burger was burnt and left a terrible after taste."
• "My whole order of fries weren't cooked all the way and my Dave's double the patties weren't completely cooked through it was still slightly pink."

Cleanliness and Sanitation

Pros:

• "Very nice & clean just how u want it to be also mens bathroom well kept as well."
• "The facilities were in great shape."
• "Restaurant is clean."