UPS Customer Center Reviews Summary

Customer Service

Pros:

• "The employee was very nice and helpful. He did his very best to locate my mail and reassure me that it will reach destination."
• "The staff there was very helpful, and the issue was handled immediately and to my satisfaction."
• "Also, the UPS drivers are respectful and friendly."
• "Very professional."
• "The Customer Service at this UPS location is the BEST."
• "There’s always two staff I see whenever I go, and they are beyond nice and helpful."
• "The UPS Customer Counter staff at this location are two of the most experienced and helpful individuals that I have ever had the pleasure to deal with!!"

Cons:

• "That Driver STOLE my package !!!"
• "They will greet you with an I don't care attitude and a I don't know what to tell you attitude or you're on your own kid..."
• "I have contacted the UPS Customer Center responsible for my package to no avail."
• "I’m almost certain that either the sorters or the drivers are stealing packages."
• "They are very deceitful."
• "Worst company ever how you never ring my bell and then leave a note saying no one was house..when I was home all day waiting for my things...n they customer service sucks bad attitude all around....zero stars"
• "When I called, the employees have an attitude and seem to get angered when they have to do their job."

Delivery and Pickup

Pros:

• "It’s easy to schedule your day around their hours of operation lunch is the same time everyday along with opening and closing so that makes it really convenient."
• "Unlike most UPS stores, you can park right at the entrance."
• "Free parking available."
• "Wheel chair accessible, parking and door entrance."
• "Well lighted, ventilated and well stocked shipping supplies."
• "Even when it gets a little busy they keep that line moving so you are IN & OUT."
• "Thank you, UPS for the on-time delivery and the delivery driver for being courteous and nice."

Cons:

• "I tried to return an Amazon package today and it was refused because it didn’t have a box."
• "Late Deliveries. Deliveries are made after 7:30pm-8pm."
• "The hours for pick up are awful."
• "They say it’s out for delivery and when it reaches 9pm they bring up a random issue."
• "They ring the bell and leave with the packages outside in the rain with packages that clearly state they can be damaged by severe weather conditions."
• "A month delay on Next Day Air service is simply mind blowing for me."
• "The packages either got delivered super late (4-6PM instead of the commitment noon delivery for NDA) or the packages just sit at the hub and 'got lost'."

Staff and Management

Pros:

• "This is a small office, but what I do love about it is the 2 employee that seems to always be there, knowledgeable about UPS products and services and knows a lot of the customers by their first name and always professional."
• "The Gentlemen that work at this Location are always Friendly Kind Knowledgeable and are willing to help in anyway that they can."
• "The two guys in there were very pleasant as well. No complaints."
• "The guys at the front today was awesome!"
• "My regular delivery man 'Smitty' is awesome."