BluePearl Pet Hospital Reviews Summary

Staff and Service

Pros:

• "The staff was friendly."
• "The staff are very caring and professional."
• "Dr. Venanzi was absolutely wonderful even though the situation of my dogs health was all very upsetting."
• "The staff was efficient and friendly and kept me well informed throughout."
• "Everyone there was so helpful."
• "The staff here at Vsec, are wonderful, compassionate, they listen even when you can't talk proper because of your fur babie(s) are in much need of immediate medical attention."
• "The staff here was wonderful. Everyone was amazing."

Cons:

• "Overpriced and not compassionate at all."
• "Do not come here, for the love of god."
• "There are too many BluePearl horror stories to risk your pets’ lives too."
• "These people don’t know what they are doing or just aren't concerned about your pet."
• "Complete scam and ripoff. No diagnostic tests."
• "Had a truly horrible experience with Blue Pearl Oncology over the past year."
• "They misdiagnosed and/ or withheld pertinent information on our initial visit."

Cost and Pricing

Pros:

• "No, it was not cheap, but not excessive either. I think they are in line with area median cost."
• "The pricing imo was extremely reasonable (if not cheaper than we anticipated)."
• "The pricing was nothing like I expected, very reasonable for veterinarian care."
• "Total price was ~$280 without insurance including paw print, pain medication, and everything else."
• "They were also transparent and sensitive to the fact that he needed help when I financially couldn’t take on lots of treatments."
• "They provide top notch services, they have all the latest technology, and they still charge fair prices."
• "Pricing, procedures, and risks were fully explained before anything was done and we were made to feel supported in all and any decisions we made."

Cons:

• "They essentially told me my dog had a life threatening condition and it needed to be surgically resolved within the next two days... this very routine procedure would cost $5-$7,000."
• "And yes they are very expensive. So make sure you have at least $1,000 and up to put down payment."
• "We paid 56 or 57$ the other day for another fluid bag and today we get charged 97$ for 1 iv bag!"
• "No payment plan, no deposit offered. Beware If you can't pay they will let your animal die."
• "I was floored when I was told it would be $6000."
• "Based on the doctors hunch wanted to charge me $10,000 to amputate my dogs leg."
• "You are paying the price for the quality of service though - be prepared to spend a pretty penny if you're stopping by for anything serious."

Communication and Follow-up

Pros:

• "They entertained all of my questions with detailed responses."
• "They were transparent about every test, the cost and what direction we should take first."
• "Very responsive to all my questions and definitely made me feel like my baby was in great hands."
• "The ER doctor saw our dog in 10 minutes, listened to us and triaged him accordingly."
• "They immediately follow up with my regular vet when I have an emergency outside his regular hours."
• "The doctors are extremely communicative and friendly, along with all staff."
• "Dr. Andrew Nelson was extremely kind and took the time to ensure all of our questions were answered."

Cons:

• "I also received no follow-up from them, after spending $1,200."
• "The oncologist/staff has been completely and utterly unhelpful when asking for any help during this already stressful situation."
• "AND THEY HAVE NOT EVEN THE COURTESY TO RESPOND TO ME."
• "So far they have ignored me for two days and then resent summary."
• "I reached out for an explanation and have yet to hear back."
• "It was more important to leave for the new years holiday than call me back and help me decide what to do with my critical dog."
• "Poor follow up and customer service. See update re requesting medical records."