Burlington Reviews Summary

Category: Clothing store New York

Address: 258-01 Union Tpke, Queens, NY 11004, USA

Phone: +15163520005

Rating: 3.7
based on 135 reviews.

Store Organization

Pros:

  • "The toilet is clean and comfortable."
  • "I like this store. They rotate their stock a lot and you can always find something whether it be a shirt or piece of art for your wall, they rotate their makeup and jewelry."
  • "I regularly shop here for decent looking suits and blazers with the accessory shirts, ties, and sox."
  • "Great selections of men's women's children clothing shoes house items."
  • "This location has a better selection of clothing & items."
  • "They have lots of sports caps too. Men, Women, Kids, Toddlers! A huge variety."
  • "Bought lots of NBA, MLB, and Soccer shirts and pants here! They sell it for very cheap price."

Cons:

  • "The aisles were quite messy."
  • "The store is always messy, and there are not many items in stock."
  • "The place looks like there’s no workers. Everything’s is just thrown everywhere, there’s garbage everywhere and a lot of the products are dirty."
  • "WHAT a mess !!!!!!!!NO customer service at all from management."
  • "The store looks worse than a 50 yr old thrift store."
  • "The most unorganized store ever."
  • "The store in complete disarray."

Customer Service

Pros:

  • "When leaving the store, the security guard checked us and let us out - there were no problems."
  • "Thank you for employee Annie for a great experience I was looking for a shoe, I was really frustrated and she took her time to show me where to go, and find the shoes for me, she was such a great help."
  • "The workers, Cashiers were kind and helpful."
  • "I have always been impressed with the quality customer service provided by your employees."
  • "Love this place. However it doesn’t matter what time of the day it is. The lines are longggg. Idk too much about the workers. I likes some of the workers. The younger girls are awesome - two girls in particular."
  • "Cashiers are friendly."
  • "This store is fine, They have good men clothes and nice shoes."

Cons:

  • "Very Rude security guy standing by the door in the night shift yesterday (06/14/22)."
  • "No workers to help on the floor the workers are clueless unfortunately."
  • "The place is all right. However the manager in the place has a very rude attitude towards the clients."
  • "Worst store on the planet!! The management have no care in the world."
  • "Sales people very rude. Not helpful at all."
  • "The worst store with worst employees specially the manager Sam k aka Gaby."
  • "The employee Mariam has an attitude."

Checkout Experience

Pros:

  • "The checkout line sometimes as long but they will come out and pre scan your items if you wish period stories very clean and organized."
  • "The store is disorganized every time I go... however, I noticed they moved the registers to our left when we enter the store and it’s more employees working there making the line faster to move."
  • "Awesome workers, good selection, and the selection has only grown every time I have gone in to shop."

Cons:

  • "So there is no improvement being made in the checkout area."
  • "The lines are extremely long and there is barley anything good in the stores."
  • "2 hours on line for a little bit of stuff."
  • "Its a 2 hour wait to pay. The line wraps around the store and there is 3 registers open."
  • "Line to pay took over 1 hour. Terrible experience."
  • "Waiting for the cashier will try your patience."
  • "Slowest CASHIERS ever! Nearly 30 mins on line and watched two employees behind registers doing nothing but conversing and checking their cell phones."

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