Neiman Marcus Reviews Summary

Customer Service

Pros:

• "Donna has always been so kind and honest. I truly trust her opinion and her class exemplifies the brand."
• "Tim Walls in The Man's Store was exceptionally helpful in not only helping us find the perfect suit, but also all the right accessories."
• "I spoke with Allison and she was extremely knowledgeable and helpful in helping me make a purchase."
• "The customer service at this store is outstanding, especially Rania Madanat."
• "Every single Sales Associates we encountered, was so genuinely kind and beyond friendly."
• "Service was amazing as always. Anytime you need anything in the mens department Manny is your guy!!"
• "The employees, especially Danica who was a delight to speak with, are friendly, professional, and make me feel valued and well looked after."

Cons:

• "I have never had a more awful shopping experience in my life."
• "Incredibly racist store. Insulted my daughter (brown) and assumed she was poor and 'profiled her' for walking with her friends."
• "Latricia in the shoe department was just horrible. She was rude and her attitude was disgusting."
• "No one approached me. It’s like they were allergic to even saying 'hello' made me sad that I was looking forward to a good shopping experience and they just ruined it."
• "Some of The staff in the dress department were cold at best."
• "The sales in the men's section are terrible. They are not attentive, rude and pretentious."
• "By far the WORST department store customer service I have ever came across."

Product Selection and Quality

Pros:

• "Great place to go if you're high end shopping."
• "It is big, has great selection, and friendly accommodating employees."
• "Love Neiman Marcus quality and service is amazing Sales associates Camille and Shelby give A1 service they know and understand their clients and give amazing recommendations.."
• "Neiman Marcus Has A Nice Selection Of Desinger Clothing, Shoes And Bags..."
• "This store is beautifully set up and white glove clean."
• "Neiman Marcus, located at the King of Prussia Mall had quite extensive selections of many of the best brands in fashion."
• "Quality is still trustworthy, Won’t go wrong with this shop."

Cons:

• "The men selection is very limited and targets a specific subpopulation of people."
• "Shoes that came were the wrong brand, wrong size, wrong color, everything."
• "SHOPPED FOR MY BOYS ANNIVERSARY(BIRTHDAY) DIDNT HAVE THE COLORS OF DESIGNER SNEAKERS HE WANTED"
• "The item itself is okay but the package was horrible and thoughtless."
• "I bought a dress for my sister's wedding and was promised that they could do the alterations for me... There was BLOOD on the front of the dress."
• "Upon opening it on our anniversary, I realized there was a defect on the bag: the stitching along the seam was coming out and not finished properly."
• "This location ships second-hand items... I really dont appreciate the laziness and incompetence of this location especially since youre charging ultra-premium for these items."

Online Shopping Experience

Pros:

• "I will only place orders through her now."
• "Sale gets removed very quickly from the store however there will still be items available in line in sale."
• "They didn't have my size or color so one of the sales clerk was amazing at finding it at another and had it shipped to me three business days."
• "Neiman nail the retail experience, and they have been quietly upgrading the store, with more brands, more selections."
• "When I came in wearing a breastfeeding infant strapped to me in a wearable baby carrier, asking an employee where the nearest water fountain was, she returned with a small bottle of water, seeing that I was a dehydrated, recently postpartum nursing mother in need."
• "Had a great experience talking with their beauty ambassador Catherine Consalvi."
• "This is my favorite store to shop at. The workers are always so kind and they have an amazing selection that is always displayed beautifully."

Cons:

• "I purchased boots online from Neiman Marcus back in March. I never received them, and they never gave me my money back."
• "Neiman Marcus doesn’t care that the post office has major delays and will not make any exception."
• "It's been 8 days and it still hasn't shipped. Customer service unable to provide a clear update."
• "Neiman Marcus their web store experience... turned my online merchandise experience into a misery."
• "I bought shoes in the store on May 6th... 11 days passed, I called customer support 4 times... And today I was told that it was not even sent."
• "Almost every single employee was on their phone."
• "Terrible service, they charge you for the product and they never send it, I have more than two weeks and they don't even give me a solution."