Plato's Closet Reviews Summary

Category: Clothing store

Address: 187 Lincoln Hwy, Exton, PA 19341, USA

Phone: +16105246000

Rating: 4.1
based on 169 reviews.

Buying Experience

Pros:

  • "I always find cute and trendy clothes!"
  • "The store itself is very spacious and has a huge selection of styles and sizes."
  • "Plato's Closet Exton features special events too."
  • "The selection is amazing, I can never walk out of the store without purchasing at least one thing."
  • "You can get amazing deals here."
  • "I am a thrift and bargain shopper and this store is in my top 5 stores! I always find new clothes with the tags on them."
  • "Always a great selection and low prices!"

Cons:

  • "I feel like you used to be able to find better deals here but I feel like I usually end up spending way more than I thought for just a few items."
  • "But they have things on their racks completely worn out with holes and over priced on top of it."
  • "they carry the skimpiest out dated clothing but won’t take new stuff."
  • "Name brand lightly used Jordan/Nike 100+ dollars each, Plato's closet offered 28$ for all of those items?!"
  • "Some items are overpriced."
  • "The clothes they sell are trashy looking and in poor condition."
  • "I noticed the quality of clothes being sold and decided not to buy anything as it was subpar condition, comparable to Goodwill."

Selling Experience

Pros:

  • "Came back after the text message and they took most of my items and offered me a great price for the items."
  • "I’ve sold quite a few items here as well!"
  • "Also, selling is a seamless process, and normally takes very little time."
  • "Selling to them is very easy and they will explain why they took some items and passed on others."
  • "I’ve sold to them multiple times and always feel like I’m getting a fair deal."
  • "I love that they buy your clothes."
  • "I sold stuff here yesterday and the customer service was great! I had 6 huge bags to sell and I used to work at a Platos Closet so I know how everything works and I was expecting a long wait."

Cons:

  • "Don’t take your clothes here anymore. They have gotten super cheap and you won’t get nearly as much as you used to get."
  • "Honestly cannot stand this Plato’s and the awful service model. As a seller, do not sell to this one."
  • "Good place to buy, horrible to sell."
  • "They tried giving me $3 for a Brandy Melville dress, and one of their employees made a snarky comment."
  • "They give you wayyyy less than what the items are actually worth."
  • "After waiting 30 minutes, they only accepted two items for which I received four dollars."
  • "I've sold stuff to them before they LOW BALL I would not recommend selling your stuff to platos closet in Exton it's a complete waste of time."

Customer Service

Pros:

  • "It's nice to shop in an environment with nobody really bothering you, but also readily available to assist you if you ask for help."
  • "Every employee I've ever had an interaction with has been friendly and positive."
  • "Employees are so lovely and nice! they are always so helpful and attentive."
  • "The staff is always so kind and welcoming and it is one of my favorite stores to shop."
  • "Staff is always willing to help!"
  • "The staff is always friendly and greets me right as I walk in and are very helpful as I walk throughout the store."
  • "The staff does an excellent job making sure their merchandise is well kept and trendy."

Cons:

  • "Honestly cannot stand this Plato’s and the awful service model. As a seller, do not sell to this one."
  • "They're very rude and it's over priced."
  • "I was stared at like I had 5 heads when I came in and got overall bad vibes from the whole staff."
  • "The people working are rude & have no qualifications to be buying your clothes."
  • "The workers weren’t wearing much clothing. I found them a little rude."
  • "The customer service was horrible and they are rude."
  • "So tired of the horrific service here."

Store Environment

Pros:

  • "Organized and lots of options for women."
  • "The store itself is very spacious and has a huge selection of styles and sizes."
  • "Lastly, this way of shopping is so sustainable! What is there not to like?"
  • "I love how the store is set up and color coordinated."
  • "Great selections and their Instagram page is all that lmao."
  • "This location has a very good selection, lots of clothes."
  • "They are always putting out new stuff and having curated releases!"

Cons:

  • "But they have things on their racks completely worn out with holes and over priced on top of it."
  • "Store is about 500 Sq feet too small, and the line for the registers is very confusing and leads to some issues with other customers."
  • "It's also small, cramped & their clothing is always tangled on the racks or thrown on the floor."
  • "The store itself was dirty and unorganized."
  • "I found tons of clothing with stains and rips."
  • "It's strange, because they're so picky about the clothes they take, but then I'll be looking through clothing that has stains or rips on it."
  • "A more local store is not as selective and has a lot of poor quality items in it’s inventory."

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