Ashley Store Reviews Summary

Customer Service

Pros:

• "Pamela is so sweet. She gave me the best offer."
• "Tehran, 'Ron', was our sales person. He was excellent!"
• "Lavelle was EXTREMELY courteous and insightful."
• "Everyone is super nice there I would and will go back anytime!"
• "Would highly recommend this location and Gary!!"
• "I need to give a shout out to all the staff of this store. Specially Greg Mitchell for going out of his way to make sure we received everything we wanted."
• "The team was super supportive and went above and beyond to help me through the process until it got approved."

Cons:

• "The woman employee with the long blond hair greeted me as I walked in the door with the angriest look and tone."
• "The entire place is a joke and will just steal your money. Shop anywhere else."
• "Customer service is not in their vocabulary. They are short, rude and unhelpful."
• "The Warminster location has not been easy to deal with."
• "Terrible customer service."
• "I am extremely frustrated with my whole experience at the Ashley store in Warminster."
• "The reps at the store could not have cared less."

Delivery & Product Quality

Pros:

• "Our experience with Ashley Furniture Warminster store has been nothing short of perfect!"
• "We had a good experience here. Prices are fair and we have found some nice furniture here!"
• "The store was beautiful, clean, neat and set up very well."
• "You won’t be disappointed by visiting/purchasing from this store; great choices with great prices!!"
• "They also allowed us to come back to pick it up on our time they did not give us a deadline."
• "The price was extremely reasonable."
• "Delivery was pretty fast, not a long wait at all."

Cons:

• "Worst store ever after paid full price on sofa stated it would take 4-6 weeks to delivered it kept on pushing back because of COVID-19."
• "We ordered a sofa and love seat it was delivered and started peeling in 3 days!!!!!"
• "After patiently waiting over 9 months for it to be delivered, they sent me a couch that was damaged in the factory."
• "The first delivery was scheduled two weeks ago... They never showed up."
• "So now I have this couch sitting outside my apartment praying no one takes it and it does not rain."
• "I took a gamble buying furniture here and LOST! One piece of my sectional was delivered broken over a month ago."
• "The box spring was not assembled correctly!"

Pricing & Sales Experience

Pros:

• "The price was great."
• "Some good deals can be had."
• "With their sales and my gift, well, it was a good, good affordable day!"
• "I was able to get on there Snap program. Yes! I am bring my family to this store."
• "The general manager Patti was also super helpful and very pleasant."
• "I have not purchased any items, but found the sales people to be very helpful and yet not too intrusive."
• "Ron was very helpful and knowledgeable when we were picking out our new furniture."

Cons:

• "Couch was supposed to be $699 on tag, they charged $779."
• "This was our first time ever purchasing from Ashley's, and it will 100% be our last!"
• "The sales person(avoiding his name here) did not help even though we had some questions and showed up only (and exactly) when we were ready to buy."
• "DO NOT BUY FURNITURE HERE!!!"
• "I will never ever buy something from them again and neither should you."
• "Went there yesterday to purchase a sofa. The price was listed for 699. They increased the price and removed the sign right away."
• "I would never purchase from this store again."