La-Z-Boy Furniture Galleries Reviews Summary

Customer Service

Pros:

• "Jerico that was not only extremely helpful he is one of the nicest, most polite young men I have met."
• "Rick was very knowledgeable and patient! I think we sat on every type of recliner in the store!"
• "We received excellent service from our salesperson, Linda, in the Egg Harbor Township store."
• "Cyndi was terrific! Not only a Patient sales person but very accommodating with a great personality."
• "Our salesperson Rick patiently walked us through the models we were interested in."
• "CINDY is awesome. Like someone who was always your friend."
• "Linda Dwyer, our sales representative, was wonderful! Professional, knowledgeable, and helpful."

Cons:

• "Horrible! This is why the parking lots is empty at Lazy Boy in Egg Harbor! Incredibly rude and ignorant staff!"
• "The ignorant uneducated rude little boy who had a temper tantrum bc I asked where a higher seated recliner sofas are for my husband who has ALS??"
• "The only negative thing is the lack of service within the store when trying to compare other options from the website."

Product Quality

Pros:

• "Love LaZBoy furniture! Had my last sofa and love seat set for over 20 years and it was still in good shape."
• "I was amazed on how high quality their furniture was, it was very well made."
• "Feels like good quality."
• "All the furniture in the store was quality made and most of all comfortable."
• "I love lazy boy furniture. It is such good quality."
• "The best furniture by far - even chose my nursery chair from here! Great experience as soon as I walked in especially having my baby with me I needed immediate assistance!"
• "I have always purchased La-z-boy I think that they make a higher quality furniture."

Cons:

• "Our sleeper sofa looks like someone took half the stuffing out of the cushions after only a few months."
• "The coffee table was damaged not long after we took delivery."
• "I would not buy again and am disappointed in the three important issues for a sofa."

Price and Value

Pros:

• "We went to the store not expecting to purchase furniture, however after seeing the prices and the quality of the furniture we decided to buy."
• "I bought a beautiful sectional at today’s special sale price of 30% off!"
• "Our salesperson Linda was helpful without being intrusive, and surprised us with an additional discount because we purchased two chairs."

Cons:

• "La z boy is very expensive compared to other fine stores. It is overrated and overpriced."
• "I ordered in August... they are now telling March for 1 of my chairs to set. NOT HAPPY."
• "DON’T BUY FURNITURE FROM THIS COMPANY!!!! We spent over $7,000 on a living room set and have been disappointed with it since it was delivered."

Delivery and Service

Pros:

• "ETA delivery notice was on the dot."
• "Delivery of our first item was prompt and the guys were super nice and expedient."
• "The delivery representatives who came on both occasions were conscientious, timely and friendly!"
• "Delivery service was excellent as to time frame and care handling of items."

Cons:

• "Bought two pieces ($4500), couch and recliner, they had to be 'special ordered'... It took 20 weeks to get the couch, still waiting on the recliner."
• "I waited 8 weeks to get my furniture and when it came it was the wrong style of sofa (their error). They took it back and I had to wait another 7 weeks."
• "The furniture is just what we ordered but telling us it was going to take 6 months & then giving us every excuse as to the delays really turned us off about La-Z-Boy!!!"
• "I waited 8 weeks to get my furniture and when it came it was the wrong style of sofa (their error)."
• "Furniture is taking too long to come in. Salesman isn't keeping me updated on delays."
• "Not at all satisfied! The furniture that we ordered took 11 months to come in & 1 piece was damaged & sent back!"

Shopping Experience

Pros:

• "Thank you for making our furniture shopping an easy choice."
• "I had a wonderful shopping experience at the La-Z-Boy store in Egg Harbor Township. I was helped by Gwen, who was very knowledgeable about furniture."
• "It was a great shopping experience and we would recommend La-Z-Boy to anyone shopping for furniture."
• "Amy was great and she almost made me feel that I owned the store! A very successful day for all."
• "It was a very positive experience shopping at LaZ Boy. Cyndi, my sales person, was friendly yet very professional."
• "Shopping for furniture, cars etc. always carries a lot of anxiety... But my recent experience at lazy boy furniture was quite the opposite."
• "We had a wonderful experience purchasing our new La-Z-Boy recliner. This is our second purchase at this store and we cannot say enough about the knowledge and helpfulness of the staff."

Cons:

• "I’ve had experience with four retailers for sofas and Lazyboy and Raymore Flanagan rate my least favorite for quality and comfortable with support."