Ethan Allen Reviews Summary

Category: Furniture store

Address: 3524 US-1 N, Princeton, NJ 08540, USA

Phone: +16097509600

Rating: 4.7
based on 113 reviews.

Customer Service

Pros:

  • "Liz listened to my concerns and after some research found that Ethan Allen could easily take care of the issue."
  • "Alka Penu, I found she was extremely helpful and was able to answer all of my questions."
  • "The professionalism of Paola who helped us choose, her patience, her approach was nothing but pure joy."
  • "She was polite, professional and most importantly she genuinely cared about our situation."
  • "She really spent time to listen to us and understand our needs and goals."
  • "Post-sale, she has been very communicative, kept us informed on the delivery status, and followed up with us to ensure we were satisfied."
  • "Corrine Blake answered all our questions and calculated what pieces would work in our space."

Cons:

  • "I guess the quality and the customer service isn’t the same anymore."
  • "If you expect high end customer service and design recommendations from qualified design consultants, do not shop at this Ethan Allen."
  • "To this day, we are still waiting for a call back from the store manager who told us he would speak to headquarters one more time regarding our case and what they suggest we do to remedy the situation."
  • "They were very happy and attentive to sell us thousands of dollars worth of furniture, but non-existent with the follow up."
  • "We had a terrible experience with Ethan Allen at Princeton location."
  • "I called the manager and offered to go pick up the items at the store. She said it was company policy and there was nothing she could do. She hung up on me."
  • "Their solution to remedy the situation is insulting and further evidence that they do not know how to treat customers."

Delivery Service

Pros:

  • "The stores' service is first rate and their delivery is also extremely good — a phone call the day before delivery and care in placement of the furnishings."
  • "Our sectional and end tables arrived early and were delivered with great care."
  • "The Ethan Allen delivery process was easy and safe with excellent 'white glove' service in furniture placement and care/respect for my Mom’s home."
  • "Delivery was an ease, the men were very friendly and professional willing to move or adjust pieces so they were exactly as I wanted."
  • "We were pleasantly surprised to receive it earlier than expected."

Cons:

  • "I am having my house warming gathering 3 months after I moved in without a couch!!"
  • "Additionally, on the day of our delivery, we were given a 5 minute notification before the truck was to arrive."
  • "Negative: delivery service and delivery flexibility was terrible."
  • "Shop here only if you don't mind waiting over eight-plus months for furniture."
  • "It’s March 26/2021 and I am still waiting for my couch, nesting table, and side table to arrive."
  • "Our delivery was delayed due to numerous issues but DARLENE the shipping coordinator kept us informed she was great."

Product Quality

Pros:

  • "The leather stitching is perfect, the pleats are perfectly folded on the arms and equally spaced on all three pieces, I’m amazed at the craftsmanship."
  • "The quality is exceptional and the staff is always professional!"
  • "Everything went well and the furniture that was delivered was fantastic."
  • "The quality of the furniture is stellar."
  • "We feel we purchased quality pieces that will last and were in good hands with Corinne."

Cons:

  • "We purchased about $9,000 worth of furniture and received unacceptable subpar quality of services and products."
  • "But couple of years later the cracks appeared and later pieces off all 4 corners started to crumble."
  • "When the new sofa arrived, the fabric completely clashed with our existing sofa and the ottomans and made our home look like we had thrown together a bunch of furniture that we had randomly purchased."

Design Consultation

Pros:

  • "She listened to what I wanted and was able to interpret my style into a beautiful and functional design."
  • "Living in a historic home presents many design challenges, and K.C. has always advised me with her exceptional knowledge of scale and color, without hampering my personal style."
  • "Yin Rubin was an outstanding designer and worked so well with our tastes."
  • "The professional, personalized service from their designers is unparalleled to any other store of its kind."
  • "She has worked with me to design around existing pieces in my living room, dining room, and shore home."
  • "She spends a lot of time fully understanding her clients' needs and translating them into a full blown design vision."
  • "She has excellent knowledge and skills in all phases of decorating."

Cons:

  • "We expected more from the designer and from Ethan Allen, if they truly want to be a high end furniture store."
  • "We were told that neither was an option and that we were stuck with the sofa because it was custom."

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