Bob’s Discount Furniture and Mattress Store Reviews Summary

Customer Service

Pros:

• "Everyone is so welcoming and helpful at bobs."
• "Karen (KC) was friendly and answered all my questions."
• "Bridget was super helpful."
• "He was so incredibly patient!"
• "The staff is so helpful and really go above and beyond!"
• "Eddie, our wonderful salesperson, made our experience easy and actually enjoyable."
• "The representatives are super knowledgeable, and can provide details beyond expectations."

Cons:

• "This store has a poor rating buy my family we ordered bunk beds for our children and three times they have changed the expected delivery that was promised and when they did deliver the beds where broken."
• "The delivery experience was just so horrible."
• "On the contrary, the 'customer care' unit of BOB’s has been terrible during my previous engagements."
• "Customer service keeps repeating the same BS without a resolution."
• "Stay far away from this store purchased a whole bedroom set with queen mattress, More then half the bedroom had to go back as it was damaged."
• "Terrible customer service! Delivery team wanted to just drop pieces of bedroom set off in the box for me to put together."
• "The only thing Bob’s seems to be able to deliver with confidence and in full is horrible & unprofessional service."

Delivery & Product Quality

Pros:

• "So far so good on delivery, half of my order is here and the delivery guys were great."
• "Communication was great for the delivery as they call, text and, email with a 3 hour delivery window."
• "Bobs is always our first and last option when we shop for furniture. The prices and quality is worth it not to mention their five year warranty."
• "The quality of the furniture at Bob’s is remarkable and the prices are affordable."
• "Many pieces are still in use and lasted well over 5 years."
• "The delivery crew were not only quick, but very respectful of the property."
• "The delivery guys were so professional, took their time and made sure everything was perfect."

Cons:

• "A replacement because of their mistakes would have took months when I already waited months to receive my items."
• "We ordered a sofa in store but the delivery team 'white glove' service only put the legs on half the couch and didn't assemble the sectional and chase."
• "I’m sure something will be incorrect with the next delivery as well."
• "Replacement came following week also damaged."
• "When my kitchen table came it arrived broken as well as my couch."
• "The China piece of my dining room set was damaged on the initial delivery and again on the follow up delivery."
• "The bedroom dresser, Cosmopolitan, came damaged."

Shopping Experience

Pros:

• "They have a free coffee bar with various refreshments and tables where you can wait while your order is processed."
• "They have a decent amount of furniture selection."
• "No nagging no following you around the store peeking through the furniture at you."
• "You can leisurely browse the store and if you need help, the salesperson who greeted you is eager to assist."
• "The place is huge, clean and well organized."
• "We found what we were looking for and was assisted by Rich who very friendly, knowledgeable and answered all of our questions."
• "The store carries a very large, attractive assortment of furniture of every type in every style imaginable."

Cons:

• "STAY AWAY FROM BOB’S FURNITURE DO NOT GET the warranty."
• "I’m totally disappointed in Bob’s and will NEVER order from them again."
• "I will never purchase anything there again. In fact, I canceled my order... went somewhere else got a much better deal and very good service from a company who values their customers."
• "We filed a claim and they will not repair it even though it is stated as covered in the contract."
• "Stay clear from this company. Do not purchase the additional 'goof proof' plan. They do not stand by their warranty."
• "Absolute joke, cheapest furniture in the world and most unprofessional store manager without even meeting them."
• "Terrible experience. Don't shop here unless you are willing to deal with terrible service and poor quality."