Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Customer Service

Pros:

• "Great products and selections and excellent customer service."
• "Shawn was an exceptional salesperson today! He saved our marriage by helping us find a mattress we could both agree on ;-)"
• "Crystal was very professional and efficient."
• "Everyone is professional, friendly, and helpful."
• "Very courteous and attentive sales people and management."
• "The manager and employees at Raymour and Flanigan, were excellent! They help me pick out furniture, bedroom set, and dining room set, and they answered all of my questions and were very pleasant."
• "Mr. Evans greeted me at the door, inquired about my day and how I was feeling."

Cons:

• "Sales rep was not gentle with product."
• "The guys loading the trucks were idiots playing too much saying my product wouldn't fit so I had to show them how to do it why did I tip them idiots anyway."
• "Spoke to Lisa (customer care manager), who gave me nothing but attitude."
• "The one salesman was too busy in his cell phone and once he thought I didn’t know what I was speaking on he kinda walked away."
• "Check-out manager was bordering on rude."
• "Delivery drivers threatened me after I told them to get out of my house. Squared off on me twice and told me they'd kick my A....Made fun of my disability."
• "Delivery people had no idea how to orient the couch to fit through the door and after three tries the corners were nicely ripped."

Product Selection and Pricing

Pros:

• "THE STORE HAS SO MUCH TO CHOOSE FROM..WE SAVED OVER $1K."
• "I will definitely shop there in the future."
• "Highly recommend!"
• "I highly recommend visiting this store. You absolutely will not be disappointed!"
• "We were able to furnish a two-bedroom apartment economically with quality pieces and prompt delivery."
• "We purchased a gorgeous bedroom set, mattress, dinette set, living set and a special lift chair."
• "They have Great Prices, Quality Furniture and Great Service!"

Cons:

• "But be careful, everything is sold as is and there could be hidden damage."
• "While the couch hasn't had any issues (yet), the recliner had literally fallen apart 3 days after we picked it up."
• "The worst told me one price got up to pay an price was higher."
• "But some pieces still seemed pricey for an outlet."
• "However, when I went to pick up the couch I was a little bit disappointed that the sections were not wrapped with the plastic wrap."
• "I really don't know how this place gets any good reviews for the products they have."
• "Within 2 years the bonded leather is completely gone from one couch and mostly gone from the other."

Delivery and Logistics

Pros:

• "Stopped in today to look for a specific dining table. David Matthews helped us and showed us exactly what we were looking for."
• "Dave Matthews could not have been more helpful."
• "The delivery team of Darryl and Dante was just as nice. Quick. Pleasant. Friendly."
• "I received a call as to when it would be delivered...they came as scheduled, were professional and courteous, set it up and I now have my birthday present in place."
• "Delivery is scheduled for the day I asked."
• "The next day they delivered the furniture. They were due to come between 11:30 to 2, they were at our home about 12:30. The delivery men were fast, professional and set it up for us."
• "The delivery guys were also amazing. They brought my entire bedroom set/mattress up to my room in about 30 min with absolute ease and ZERO scratches."

Cons:

• "Don’t like the delivery process, customers should be able to schedule a time that is convenient to their schedule."
• "The sofa was not delivered yet...did not receive a phone call to schedule a time for delivery, suppose to be tomorrow!!!!"
• "With delivery, some stuff arrived broken."
• "But they give you the run around and leave you with the responsibility of having it hauled away on your dime."
• "Delivery was on time and on time with the planned time frame."
• "The delivery was very sloppy— not wrapped properly, carelessly handling the loveseat."
• "A dresser I purchased was delivered today and the paint was chipped in the corner."