Bob’s Discount Furniture and Mattress Store Reviews Summary

Sales Experience

Pros:

• "Brandon was our salesman and he was very knowledgeable about the products."
• "Tammy was a phenomenal sales person. She was patient, accommodating, and had great ideas."
• "Lenny's never been pushy, no corny sales pitches."
• "Bill is definitely the man you want to talk to! More than satisfied customer right here."
• "The sales lady we worked with was very prompt and extremely nice."
• "Sherri is awesome! She greeted us at the door and continued to check on us throughout our visit."
• "Diana knew everything in the store and found the right furniture for me."

Cons:

• "Ian the salesman made a mistake on my account that cost me money, in late fees, through no fault of my own."
• "Incompetent sales people who aggressively try to sell protection plans to boost their commission."
• "Customer service was no help and we find ourselves with a couch ripped in multiple places directly on the seams."
• "Bobs won't even return my calls to solve this problem since it's past their warranty and not their problem anymore."
• "I WAS TOLD THAT BOBS DISCOUNT FURNITURE DOES NOT ENGAGE IN ANY EMAIL CORRESPONDENCE WITH CUSTOMERS."
• "If I could give zero stars, I would. Start to finish, this has been the worst experiences."
• "Very quick to take your money, but be careful with delivery they bring the wrong product."

Product Quality

Pros:

• "Prices are affordable and furniture holds up well."
• "The furniture is extremely well made and delivery was sooner than expected."
• "Bought a good, extra firm mattress. Synergy extra firm. Hybrid mattress. Reinforced sides."
• "Their products have good quality and great value."
• "The quality of the furniture is great, and the convenience of the financing and delivery is awesome!"
• "Overall we got a good deal on a good quality bedroom set and we are happy customers who will likely return."
• "Bobs had the furniture we wanted, at a reasonable price."

Cons:

• "Don't waste your money on the goof proof warranty since it will just be denied for tears on seams and overall stress from the couch actually being used."
• "The quality of the furniture is horrible."
• "Very disappointed in the quality of furniture."
• "DO NOT BUY ANYTHING FROM BOBS! All their furniture is cheap, overpriced garbage."
• "Unfortunately Bob's does not consider any of the damage done over the years 'covered'."
• "We bought a sectional from Bob's a few years ago, immediately the cushions started falling apart and ripping at the seams."
• "Upon delivery though, our furniture was damaged."

Customer Service

Pros:

• "Upon delivery, there was an error with an item. The store manager, Larry, was incredibly polite, professional, and helpful, and got the issue squared away for us."
• "Everyone we dealt with was courteous and professional. When the delivery arrived at our house they were gentlemen, professionals and they were also early."
• "Excellent service from every associate we encountered."
• "The delivery team were just as great, arrived before estimated time window, giving a call ahead with an accurate time and they were in and out in maybe 15 minutes."
• "Employees were helpful in answering my questions, even when I got there almost half an hour before closing."
• "Dealt with Sherri and she was extremely knowledgeable, and hardworking, and was more than willing to help out after closing."
• "My family and I had a great experience at Bobs."

Cons:

• "It was then pushed out to Dec.. Jan..Feb. Now March! No accommodations has been made."
• "Just hoping it gets there before Christmas as it was out of stock."
• "HORRIBLE CUSTOMER SERVICE AND QUALITY! I regret furnishing my entire home with Bobs Furniture."
• "Now I’m wondering what does the insurance cover then? Waste of time and waste of money!"
• "They hung up 2 times and said it was an accident."
• "Upon delivery though, our furniture was damaged, & after contacting support, we are told replacements will be shipped via FedEx, & will not arrive till 15 days after our initial purchase."
• "Not upset at this store but ABSOLUTELY GARBAGE CLAIMS AND SERVICE TEAM RESPONSES."