Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary
Category: Furniture store Poughkeepsie, New York
Address: 757 Vassar Rd, Poughkeepsie, NY 12603, USA
Phone: +18452983203
Rating: 4.7
based on 282 reviews.
Customer Service
Pros:
"Vyts Lauraitis was our sales person, and made our visit comfortable and stress free."
"Mark he salesman was a pleasure to deal with and very efficient."
"Our sales person, Anthony, was terrific - very helpful, professional and knowledgeable."
"Anthony was a great sales rep. He helped us find everything we needed, and gave suggestions without being pushy."
"Robin was very welcoming, friendly and patient as we were trying to decide which furniture to buy."
"Craig at Raymour & Flanigan was AWESOME!"
"Anthony was phenomenal! Kind, informative, and even stayed later in his work day to help us out!"
Cons:
"The sales team is a bunch of liars and the manager here now is clueless."
"Then finally the last time I called, the manger Graig, got very rude and hung up on me.."
"Picking up the furniture was also a hassle."
"I wasn’t impressed to see another worker sitting on the furniture playing on his phone. It was unprofessional looking."
"We had to wait for about 15 min before someone would acknowledge us in the store."
"A manager stood next to me, staring at me the entire check-out process... It was such an uncomfortable experience."
"I was not met or asked if I needed help, in fact the older gentleman looked at me and then got 'busy' on his i-pad!!!!!"
Furniture Quality
Pros:
"The sofas are so solid and gorgeous."
"The furniture is beautiful and comfortable."
"We are so happy that we chose to buy our living room set from Raymour... the quality of the furniture is top notch!"
"The quality of the furniture is good at affordable prices."
"Not to mention the furniture I got was high quality at a great price."
"The furniture we have gotten so far has not let us down either."
"We love the living room and bedroom pieces we bought."
Cons:
"In addition I was told that the two sofas I bought came with the throw pillows but, they did not come."
"The end product results in a Bob's Discount Furniture level of quality."
"Lumpy cushions, a creaky wood frame, and just overall not nearly as comfortable as the model in store."
"The couch I purchased showed up and was a very poor quality build."
"Bought a nice looking love seat and sofa set here at a great price. Managers Special. 6 months later. Several tears began to appear in both the pillows and sides of cushions for no reason other than sitting and laying."
"The seat is sinking into the floor and is safety hazard at this point."
"We did not receive that sectional. The one we did get is worn and feel like it has been used already."
Delivery Service
Pros:
"My sectional was delivered 3 days later, at the time specified by professional courteous delivery men."
"They showed up exactly when they said and were very polite and professional."
"Delivery was fast and on-time the next day."
"Delivery of mattress and adjustable base was the next day, deliver guys kept us informed on when they would be here, were on time, efficient and friendly."
"The men that made the delivery did a great job with the delivery and set-up."
"The mattress delivery was efficient and the delivery men were courteous and careful in my newly-painted rooms."
"The delivery men kept me informed when they would arrive."