Raymour & Flanigan Furniture and Mattress Outlet Reviews Summary

Category: Furniture store Poughkeepsie, New York

Address: 757 Vassar Rd, Poughkeepsie, NY 12603, USA

Phone: +18452983203

Rating: 4.7
based on 282 reviews.

Customer Service

Pros:

  • "Vyts Lauraitis was our sales person, and made our visit comfortable and stress free."
  • "Mark he salesman was a pleasure to deal with and very efficient."
  • "Our sales person, Anthony, was terrific - very helpful, professional and knowledgeable."
  • "Anthony was a great sales rep. He helped us find everything we needed, and gave suggestions without being pushy."
  • "Robin was very welcoming, friendly and patient as we were trying to decide which furniture to buy."
  • "Craig at Raymour & Flanigan was AWESOME!"
  • "Anthony was phenomenal! Kind, informative, and even stayed later in his work day to help us out!"

Cons:

  • "The sales team is a bunch of liars and the manager here now is clueless."
  • "Then finally the last time I called, the manger Graig, got very rude and hung up on me.."
  • "Picking up the furniture was also a hassle."
  • "I wasn’t impressed to see another worker sitting on the furniture playing on his phone. It was unprofessional looking."
  • "We had to wait for about 15 min before someone would acknowledge us in the store."
  • "A manager stood next to me, staring at me the entire check-out process... It was such an uncomfortable experience."
  • "I was not met or asked if I needed help, in fact the older gentleman looked at me and then got 'busy' on his i-pad!!!!!"

Furniture Quality

Pros:

  • "The sofas are so solid and gorgeous."
  • "The furniture is beautiful and comfortable."
  • "We are so happy that we chose to buy our living room set from Raymour... the quality of the furniture is top notch!"
  • "The quality of the furniture is good at affordable prices."
  • "Not to mention the furniture I got was high quality at a great price."
  • "The furniture we have gotten so far has not let us down either."
  • "We love the living room and bedroom pieces we bought."

Cons:

  • "In addition I was told that the two sofas I bought came with the throw pillows but, they did not come."
  • "The end product results in a Bob's Discount Furniture level of quality."
  • "Lumpy cushions, a creaky wood frame, and just overall not nearly as comfortable as the model in store."
  • "The couch I purchased showed up and was a very poor quality build."
  • "Bought a nice looking love seat and sofa set here at a great price. Managers Special. 6 months later. Several tears began to appear in both the pillows and sides of cushions for no reason other than sitting and laying."
  • "The seat is sinking into the floor and is safety hazard at this point."
  • "We did not receive that sectional. The one we did get is worn and feel like it has been used already."

Delivery Service

Pros:

  • "My sectional was delivered 3 days later, at the time specified by professional courteous delivery men."
  • "They showed up exactly when they said and were very polite and professional."
  • "Delivery was fast and on-time the next day."
  • "Delivery of mattress and adjustable base was the next day, deliver guys kept us informed on when they would be here, were on time, efficient and friendly."
  • "The men that made the delivery did a great job with the delivery and set-up."
  • "The mattress delivery was efficient and the delivery men were courteous and careful in my newly-painted rooms."
  • "The delivery men kept me informed when they would arrive."

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