"Incredible customer service from initial visit through to delivery."
"The staff is always friendly, patient, and helpful, and we never experienced any kind of pressure on sales."
"Everyone we encountered were friendly and very helpful."
"The customer service was great and I will definitely recommend them to others!"
"Every step of the way I was treated with an incredible amount of care and respect."
"The staff from the show room to the delivery guys were all kind, courteous, and knowledgeable."
Cons:
"I felt like I had to constantly call to find out the status on what I ordered."
"We had to pay for two delivery fees. I think more communication during this delay would have helped."
"I gave the store four stars because of the lack of communication about the furniture."
"Furniture Solution prices were good. My only constructive criticism would be to not promise dates of arrival."
"It took a very long time to get it due to the whole pandemic thing hence the 4 stars."
"Unfortunately I would never buy from this store again! Do yourself a favor and shop around before going to Furniture Solutions!"
"Bought a very nice expensive dining room set from Furniture Solutions, unfortunately fast forward a year later, the leg on one of the chairs snapped when my elderly father sat on it."
Delivery Service
Pros:
"White glove delivery was prompt and professional."
"The delivery guys were very professional and friendly and were even willing to re-arrange for me!"
"The deliverymen were professional and courteous."
"The delivery process was flawless, white glove all the way."
"The delivery team was prompt and professional."
"The delivery arrived earlier then the estimated time of delivery."
"The delivery team was amazing!"
Cons:
"The ship time was quite long and we were without a dining room set for the holidays."
"Pandemic is slowing down shipping."
"Our beautiful sofa was delayed by 11 MONTHS!"
"Other than the truck breaking down on the day of delivery and it coming 1 day before my surgery. I am very satisfied with my recliner."
"Delivery took a little longer than expected but that was due to covid."
"There was a slight delay in getting my chair from the warehouse which was not a problem for me."
"UPDATE: After about 6 months the arm of our leather couch started discoloring... Now 3 of the 4 arms are discoloring and the boss told me our 2 couches are the only 2 he's ever sold that have done this and he can't do anything for me!?!?!?"
Product Quality
Pros:
"The furniture is beautiful, comfortable and of good quality."
"The table and chairs are high quality, look nice and feel sturdy enough to lean on or sit on."
"They are beautiful and so well made."
"Their furniture is great quality, at very competitive and fair prices."
"Furniture is well built."
"All pieces are great quality."
"The bedroom furniture I recently purchased is very good quality and I'm so pleased."
Cons:
"The fabric under one of the couches was actually torn and hanging down when it arrived."
"We tried other stores and sofas and had to return them as they were not very well made and showed signs of wear after a very short time while being overly expensive."
"I had an issue with the zipper on one of the couch pillows but they promptly replaced it with a new one."
"This store does not have a great selection of Flex-steel products which was our main focus."
"We still have the furniture and it is still in mint condition."
"The dining set came it is absolutely beautiful and just what I was looking for."