"Ashley makes the experience here outstanding and I’m so happy to see her every time I visit the Menlo Mall location."
"All the workers here are exceptional and so kind and the manager Ashely she is a vibe."
"Spicy chicken sandwich is pretty good... friendly staff, I am happy with my recent visit."
"Great service. I don't understand why the comment section is being so aggressive."
"The Gentleman who helped me with my order was fine."
"Just had a Bomb experience the Supervisor Alexis was just adorable and very Polite."
"The person at the register was super sweet, when we couldn’t afford the amount she calmly and understandingly removed some of the items to get into our budget."
Cons:
"Very poor customer service and to top it off I think one of them was the manager."
"The lady taking the order(A tall black girl) was super rude and very disrespectful."
"They seemed like they didn’t want to work and making mistakes and blaming it on the customers."
"Every time I come here, I always have to deal with bad service."
"Most horrible place of business, the service sucks after waiting."
"Whenever I come here the food is always hot and fresh."
"Otherwise, the spicy chicken was good and so were their fries."
"But the chicken was fresh and delicious, after the wait for them to cook it, so it's okay!"
"The fried chicken is amazing, and blows anything KFC makes out of the water."
"Chicken was very good 😊 their biscuits are great and their macaroni and cheese very good also."
"Wow the wicked shrimp was fresh and nicely colored."
"At least the food was good."
Cons:
"Food tasted flat. Chicken didn't have that familiar taste, biscuits were undercooked."
"Ordered a $12 meal that I couldn’t even eat because the food was cold and definitely not fresh."
"Food is absolutely disgusting..chicken tasted stale, dry and like it’s been sitting there all day."
"Chicken sandwich was soggy with oil, not crispy at all."
"First thing I received the wrong order, second thing is when I actually got my chicken tenders … they were cold and soggy!!!"
"Mac and cheese looked and tasted 3 days old."
"Popcorn shrimp 🦐 had enough salt in it to support marine life in a bucket of water 🪣."
Order Accuracy and Wait Time
Pros:
"ion know about the other complaints but its impossible with in two weeks i have been back maybe 11 days strait for my lunch and never witnesssed this people these people endure alot in the fast food buisness lighten up i mean 15 isnt even long to wait chik fil a ur waiting 30 no one complains sheeesh keep it menlo popeyes u guys rock they have a lot of new faces as well so you guys will be good love the peralta family"
"Thankfully I only had to wait 45 minutes after ordering for food, others waited longer."
"The crew manager was getting annoyed and apologized for the mistakes."
"I called abt my order and the manager offered a refund..which was the correct thing to do."
"Great job Menlo Mall Popeyes of Edison great job to the Gm and The Manager Alexis."
Cons:
"Time frame not so good we waited a little bit for our order to be ready and didn't have Coke when I asked for it."
"Wont be coming back here again after this mess of an order."
"When u checked in the car they never gave me my tenders they never gave me my beignets and they gave me 4 instead of five jalapeño poppers."
"I waited in line for 15 mins to place my order."
"I waited over 20mins for a simple meal."
"Ordered and waited 20 minutes for a sandwich."
"8 VERY small wings and a medium sized drink, costed me $20.77."