"The fried chicken is crispy outside and moist inside."
"The tenders have a great spicy red pepper seasoning on it."
"Real homemade fried chicken."
"Excellent. Juicy, crispy, nicely seasoned crust, not too salty."
"Fantastic chicken - super fast service, and refillable drinks - highly recommend checking out this place."
"The chicken sandwiches are deliciously and cooked to perfection, and i am absolutely in love with the chicken tenders."
"The chicken was juicy and the fries were perfect."
Cons:
"The chicken was great but the breast was pretty dry."
"The buffalo chicken sandwich was saturated with sauce, it was a mess, I couldn’t taste anything but buffalo sauce."
"But once it arrived, it was soooo chewy, beyond microwave chicken, pretty much like rubber!"
"The chicken tasted a bit old and overcooked."
"The chicken sandwich I had ordered had no flavor whatsoever."
"The chicken pieces were very small and not filling. It was dry and not enough chicken meat to each piece."
"The chicken breast was under cooked and flavorless."
Service
Pros:
"First of all, staff was very friendly! This is definitely the best chicken spot to go to in NYC!"
"The service was polite and warm."
"The staff is genuinely lovely."
"Customer service was friendly, and the food is quality."
"Employees are like angels."
"Fast & friendly service."
"The whole staff was so fun and helpful."
Cons:
"Not answering the phone when I called."
"Employees were just very unfriendly and snippy."
"Upon walking in and ordering, not one employee smiled at me, the lady who took my order seemed miserable."
"This place is slllllloooooww!"
"Especially when I am watching people handling food without gloves and touching their faces."
"I finally hear my ticket # and first thing I notice is that they got my order wrong."
"Called then 17 times before they finally picked up."
Price
Pros:
"That's not a bad deal for a meal in NYC."
"The price point is unbeatable."
"It’s more expensive than what I’m used to paying for fried chicken, esp since they sell per piece/type, but I think the quality is well worth the money."
"Not cheap but nothing you can't afford and worth it."
"A little pricy but once you eat the chicken you realize it's definitely worth it. Very filling and flavorful."
"Everything came out to cheap."
"The portions for the fries are solid, a small was enough that you could comfortably split it with a friend."
Cons:
"Anyway, I'm not going to risk this frustration happening again, especially at a ridiculously inflated cost of $25 for a rather simple order for one; so will not be returning to this restaurant..."
"And it's too expensive."
"But the prices are quite High so be prepared."
"They are also Extremely expensive for no reason. For 3 nugget bowls with fries came out to $62 :|"
"Overpriced, decent chicken."
"Extremely overrated.... I ordered to pick up, it took 1hr."
"Certainly overpriced. Should come with sides given the other prices on their menu."
Ambiance
Pros:
"Space was fine & clean."
"Nice space, clean restrooms."
"The place was clean as was the restroom."
"They recently redid the eating area and made it more open and spacious."
"One thing I really liked about this place is its vibe."
"The atmosphere in the restaurant is nice. There's a lot of natural light and the visual marketing is pretty modern."
"The place itself was really neat and had plenty of seating."
Cons:
"Also the music was extremely loud and after a long day you don't need music banging in your ears because this is not a night club!"
"The ambiance isn't anything special, but the food is."
"While very crowded inside and pricey for chicken."
"The atmosphere is nothing special. Shared tables, pretty crowded."
"Restaurant was really dirty inside."
"Only thing that really bothered me was the amount of little flies that were attracted to the honey on the table."
"The seating area is medium sized, especially when the place is busy."