"The customer service was great. The ladies were so helpful in helping me find the right necklace for my birthday gift."
"The Magnolia Jewelers team are all super friendly and helpful."
"Sandra was absolutely fantastic!!"
"The entire staff was incredibly kind and really cared about helping me find the perfect gold item I was searching for."
"Their customer service is EXCELLENT."
"Everyone is friendly and willing to work with you and not sales like at all."
"Sandra was very helpful and professional."
Cons:
"Bought a diamond chain from here that keeps breaking, wasn’t worth the price."
"I would not feel comfortable trusting them my valuables again."
"After they get your money, you may not get what you asked for."
"She also rushed me to approve the CAD design and blamed me that there was no way they would fix it. I would have to spend another $1.7k to make another ring setting."
"The associate assured me no links were removed, but later called after I left to admit that they did indeed shorten the chain."
"I showed pictures of the setting I wanted, but what I received was different - the prongs were offset in a different position than what I showed to Amanda."
Product Quality
Pros:
"Vincent and the group are amazing! The quality of jewelry and the attention to detail is unbelievable."
"The quality surpassed my expectations and that of the display styles I originally tried on."
"The quality of their diamonds are exceptional."
"The craftsmanship is superb."
"Their inventory is beautiful. Everything here is pure quality."
"The quality of diamonds here are great as well."
"Their attention to detail and knowledge about their products was truly impressive."
Cons:
"The store denied my request for a $50 refund (cost of the cleaning)—stating that they still performed the requested cleaning services."
Value for Money
Pros:
"They are knowledgeable, helpful, and have reasonable prices."
"Price was very reasonable and I was happy with the price we paid for the ring."
"I also did extensive research online and everything confirmed that I was given a very honest and competitive price."
"They quoted a very reasonable price and you can watch the whole process yourself."
"Prices are also extremely reasonable and fair."
"I got the chain for an amazing price and get nothing but straight love from everyone when they see it."
"The prices are very reasonable and they don’t add the higher markups."
Cons:
"I was worried for a while that I had been overcharged but have been told by multiple people the deal I got was amazing and I believe it."
Customization and Design
Pros:
"Magnolia provides an in depth attention to detail, advice, and offers digital images for custom creations to help you visualize what the finalized product would look prior to purchase."
"We also partnered together on the bespoke design, which took inspiration and elements from various styles."
"Every couple wants their own uniquely designed ring, which you can't get at most places online."
"Vince and his brother William walked me through the entire process of customizing the ring and different types of ring styles."
"We exchange emails back and forth several times to finalize the design and they showed us the wax model before making the real ring."
"The staff went above and beyond to create the perfect custom piece of jewelry."
"They did everything: sourced the diamond, educated me about the diamond market, got me extra video footage of the actual diamond, worked through multiple drafts and renders of the setting."
Cons:
"The ring is very beautiful. It was sized a little bit small when we received it. But Vince offered to resize it and the adjustment was quick."