"I called in the morning and the woman who answered the phone was very nice and took down all necessary information."
"The lady that answered the phone was delightful!"
"Patty who took my call was super helpful."
"Called ahead, came on time, introduced themselves and were very courteous, thank you Dylon and Teddy."
"The office was very accommodating with a convenient appointment time."
"When we notified them that it was fixed they refunded our $$ the next AM without a problem."
"I called looking for a part and cost. I wanted to pick it up sooner than later."
Cons:
"She was rude and tried to understand why I didn't understand why my initial service fee subtracted from my final bill."
"I called in an attempt to get my deposit back considering how unprofessional the men were, and was rudely told that I took up a time slot that could have gone to someone else."
"So they took my money, they never came to Repair, They were extremely rude during the visit, extremely rude the answering service."
"The person answering the phones was quite rude....we never actually got to speak with Dave, despite multiple calls."
"Called back and asked to speak to the owner but office staff was argumentative and rude."
"The two office personnel on the phone offered no apology or sympathy for the fact that we have now wasted 2 days on a 30 minute repair."
"I called at 10am and they said they had marked our order as complete and had no intention of coming today despite cashing our check for work not completed."
Technical Competence
Pros:
"They've repaired my washer, dryer, refrigerator and oven. They arrive when they say, repairs are solid, will recommend replacement when it makes sense and answers questions during or after the repair."
"He was on time, did a quick fix of my refrigerator to tide us over and then came back w a part the next day with a permanent fix."
"They were very informative about the problem and were able to fix it on the spot."
"The came out to repair the ice maker in my fridge. They were efficient and got the repair done quickly."
"These folks successfully repaired my 10-year old JennAir microwave by replacing the transformer and magnetron."
"The repair techs did a great job and were respectful of my property."
"They did a great job cleaning our dryer vent."
Cons:
"It took 4 times for them to diagnose the issue."
"Absolute hogwash. I called trying to replace a part for my dishwasher because the water sprayer for the upper rack fell off... A real appliance professional would have noticed that the part in their hand was not broken."
"Service Technician was unprofessional and was basically guessing what the problem was."
"The service workers came back the following morning and attempted repair the dryer, and it was insufficient."
"DO NOT USE THIS COMPANY. Technician (Flamor) barely spoke English clearly, reeked of cigarettes and misdiagnosed the issue."
"The first crew came in and said we had to leave the unit plugged in for 24hours and they would return."
"Diagnostic test inaccurate, charged for incorrect problem."
Pricing and Charges
Pros:
"I was expecting to break the bank with the repair but he gave me a great price."
"I was able to fix my 2yr old $900 LG dryer for less than $75.00 with Dave's help."
"They had the parts required for the job on his truck and made the repair at a fair price in less than 30 minutes."
"Technicians explained the cause, showed me the problem and then fixed it for much less than the cost of a new unit."
"They charge a fair amount (they have bills too) and I never feel like they are gouging me."
"Their services are fairly priced.... not inexpensive, but quite fair - especially given the quality of the experience."
"We appreciated the fact that they didn't try to upsell us on anything."
Cons:
"The only complaint I have is that it was a bit pricey at $339 for roughly a thirty-dollar part plus labor."
"This is totally unprofessional and over priced."
"They send kids out that have no clue what they are doing and they tried to charge me 700.00 for a vent cleaning and a timer."
"These rates seemed extremely excessive to me."
"WOW!!!!! $357 just for labor on a $50 part (for which they charged $96) I could have almost bought a brand new dishwasher for that amount!!!"
"We were somewhat shell shocked by the labor quote of $189 for less than one hour installation of the replacement part."
"$169/hr. Labor for 19 minutes is ridiculous."
Professionalism and Conduct
Pros:
"It was clear to me that they take pride in their abilities and in their work."
"Dave did what he said he would without a hassle."
"I was given GREAT prices as well as fast, friendly, and AMAZING work. I haven't had problems since."
"Dave was pleasant, honest and knowledgeable."
"Their technicians were very polite and processional, they quickly diagnosed and explained the problem and allowed us time to decide whether we wanted it fixed or not."
"Once we decided to repair it, they already had the parts on their truck and did it on the spot."
"The gentlemen came on time and were very courteous. They did a great job fixing my appliances and verified that everything worked."
Cons:
"This place is a rip off and they are incompetent."
"This company is full of thieves that took advantage of my wife not knowing what questions to ask."
"RUN!!! Dave's arrived promptly and then the rest of our experience was horrible."
"WORST EXPERIENCE EVER! DONT EVER USE THIS COMPANY! VERY ARROGANT AND DONT KNOW WHAT THEY ARE DOING"
"The technician was extremely rude to my wife, telling her that no matter what they do she’s not going to be happy."
"First the technician was scary walking around touching things in my kitchen that where not the stove."
"By far, the rudest most disrespectful service company I have worked with."